Search results

Hello, How can we deactivate a license for an unavailable server? I mean, access to the server is unavailable and IP can't be set to the new server. The deactivation returns : "The license is already deactivated or does not exist" An the activation script shows the following: { "result":"The...

We are testing the latest updated server version, but the server stops processing recording or streaming requests after a few tests. Also, when video recording works, the recorded video has no audio or is shorter than real record time. Also, any streaming feature demo return "FAILED" when click...

Hello, How/where can we set/change the recorded video resolution? We have tested webcams with different resolutions and the recorded videos still been recorded with same resolution even if the local device resolution is changed. What we need to do to set the proper recording resolution for the...

The recording feature doesn't work in Internet Explorer 11 using the Flash fallback. We've tried the example from the admin panel and we got the same error. When you try to publish the stream, an exception raises and the recording process is unable to start. Here is a screenshot from the IE...

We have a wildcard SSL certificate from GoDaddy which provides 3 .crt files for Tomcat version and 2 for Apache version (normal and bundle certificate). We followed the steps describen in the Admin Guide (http://flashphoner.com/docs/wcs5/wcs_docs/pdf/en/wcs-admin-guide.pdf), but SSL certificates...

Hello, We have implemented an SSL certificate on our webserver and now we need to implement WSS service in order to browser allows websockets connections. I followed steps described in WCS Admin Guide in the Security section (page 91) to import certificates. SSL certificates are provided by...

Hello Support team. We want to use the FlashPhoner API to send files. Also, we want to save the chat history, so when user go back to the chat box can read last conversation. Does the sendMessage method supports file attachments? What is the best way you recomment to save the chat history...

Hello, I'm trying to do calls between peers with different media devices. Call from an user with webcam to another user with microphone only. I have configured the Call instance to be send and setup the "hasVideo" parameter to true (if webcam present), but when call is incomming on callee side...

Hello Support Team, We are using the RTSP output settings for play, recording and restreaming, but the RTSP output to be used for recording and restreaming is not audio-video synchronized. There is a video delay related with audio. How can we solve this issue?

Hello support team, I want to know how can I record a stream and then upload it to a remote server. Thanks for your help

Hello support team, We have installed last WCS version and after start service only WCS Manager seems to be running. # ps aux | grep WebCallServer root 5038 0.0 0.0 10464 924 pts/0 S+ 15:10 0:00 grep --color=auto WebCallServer root 17728 0.3 12.1 9974892 2002012 ? Sl...

Has anyone tried this new product yet. It looks great and I just bought it but I have not installed it yet. Howard