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    Encrypted SSL

    Thanks Let us try and see if we can configure accordingly, otherwise I will request the queries. Regards AB
  2. A

    Encrypted SSL

    Customer does not want the decrypted SSL, they want encrypted SSL, please advise AB
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    Encrypted SSL

    Hi there We have tried to follow the instructions provided by you for the manual installation of the encrypted SSL and successfully generated the P12 file and the installed the ssl by following the above steps, we received the following warning while installation The driver is started...
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    unstable Mixer recording

    Hi there, Our customer has complaint that their WCS mixer recording function is having issues, although the connectivity used by video-chat API for both parties in video call is working ok, but the mixer recording gets issues in like one side video, video jerks, voice breaking etc in the...
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    Encrypted SSL

    Hi there, is there any update on this issue, internal ticket WCS-3920 Customer is asking for the same, kindly share any tentative timeline Thnx AB
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    Encrypted SSL

    Hi there, While trying to follow the documentation when executing the following it is asking for the keystore password, when entering a root password it is giving an error, kindly let us know what to enter here? currently there is a default selfsigned certificate installed. [root@apps /]#...
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    Encrypted SSL

    Currently it is giving NULL alert when uploading the encrypted PEM file Can you assist on how to give password when loading the encrypted SSL? Thnx
  8. A

    Encrypted SSL

    Hi there Our client which is a financial institute asked for a possibility to install an encrypted SSL on their WCS Server.. we have tried to do the same but got an error, kindly assist us on how to implement that to get this security vulnerablity addressed, or any other option to make the...
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    Mixer recording terminating

    Hi there We are facing an issue in our mixer recording where connectig 2 video calls using the room API. Suddenly the mixer stops the recording in back end maybe due to bandwidth degradation and do not resume but the call continues with both video users. Is there any way to continue the mixer...
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    Encrypted SSL Certificate file

    Hi there The customer (a financial institute) wants to use Encrypted SSL certificate files for WCS, but when we try to upload this file it gives an error, however the unencrypted SSL file works OK, kindly let us know what's the process and how to upload the Encrypted SSL certificate file...
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    Disable 8081

    OK thanks, we will check this out
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    Disable 8081

    Hi there We want to disable the WCS http 8081 access, kindly assist how to do it? Thnx AB
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    WCS starting issue

    OK thanks we will check and try the same ...
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    WCS starting issue

    Hi there We are facing an issue while starting WCS service, the log shows the following error, kindly assist ... Let us know if you need the complete logs... share link [2023-08-05 00:04:22] INFO checkJavaOptions - Checking JVM options openjdk version "1.8.0_372" OpenJDK Runtime Environment...
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    Mixer recording issue

    Since this is happening repeatedly ... Please let us know if there is any way to find out that there is only one party in mixer recording so we can terminate the session... instead of blindly recording a single party recording.
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    Mixer recording issue

    Hi there SDR file does not have any entries, but please check the following sessionID which has both parties info... "sessionId" : "/10.91.9.83:54588/172.16.66.6:8443-4e61043c-7115-4fe9-8592-4d90b74e79f0", Thnx AB
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    Mixer recording issue

    I can send you the one side recorded file also if want... let me know ... Thnx AB
  18. A

    Mixer recording issue

    Time stamped was 14:57:10 Thnx
  19. A

    Mixer recording issue

    Hi there, Thank you for your mail, Please find the following information regarding the session, there are lots of entries in the provided log file with the stream dfede6bd-ee59-4ad0-be75-a6adb40de3a7. "nodeId" : "9GRMP2d4oSwQzqOncx9dRZ58B39j4Ad9@10.200.131.253", "appKey" : "defaultApp"...
  20. A

    Mixer recording issue

    Hi there, we are using video chat API with mixer based recording functionality, however we have faced an issue with one recording that only one party appeared in the video recording while the video chat was done successfully with 2 parties, please see the attached log file and assist that why...
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