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Hello, How can we deactivate a license for an unavailable server? I mean, access to the server is unavailable and IP can't be set to the new server. The deactivation returns : "The license is already deactivated or does not exist" An the activation script shows the following: { "result":"The...

After update WCS and API library the recording is working. Thanks

All the tests were done from a DSL connection (a residencial service). Also, before the update service was recording without any issue.

We've checked firewalls for any TCP/UDP restriction. The OS firewall is disabled as all security rules are handled on an external device. The device was checked and all incoming and outgoing traffic is allowed for TCP and UDP from port 1 to 65535. Also, we did the suggested test using tcpdump...

We did an update to version 5.0.2272. After that, the server recorded the first two times, then the problem raised again. Attached you'll find the configuration and log files. Also, a video hosted in DropBox showing what happend when try to record the video...

We are testing the latest updated server version, but the server stops processing recording or streaming requests after a few tests. Also, when video recording works, the recorded video has no audio or is shorter than real record time. Also, any streaming feature demo return "FAILED" when click...

Thanks for the update. We are going to change the flashphoner properties to test it with Chrome and will be waiting for the final fix. Thanks for your help

We tested the sample URL, but "Preview" playback is not working. After that, we checked the documentation to be sure that all video parameters were set properly. Using parameters from docs and set the constraints values, all video-related objects in the browser logs, seems to be using the...

Hello, How/where can we set/change the recorded video resolution? We have tested webcams with different resolutions and the recorded videos still been recorded with same resolution even if the local device resolution is changed. What we need to do to set the proper recording resolution for the...

Thanks for your answer. We changed our implementation script to use API 2.0 version and some issues were fixed. But now a new issue has raised: We need to delivery the SWF file from a CDN server to avoid copy it into several servers, but when we use an external URL to load SWF file the following...

The recording feature doesn't work in Internet Explorer 11 using the Flash fallback. We've tried the example from the admin panel and we got the same error. When you try to publish the stream, an exception raises and the recording process is unable to start. Here is a screenshot from the IE...

We have a wildcard SSL certificate from GoDaddy which provides 3 .crt files for Tomcat version and 2 for Apache version (normal and bundle certificate). We followed the steps describen in the Admin Guide (http://flashphoner.com/docs/wcs5/wcs_docs/pdf/en/wcs-admin-guide.pdf), but SSL certificates...

We updated the server.properties file with right password and seems to be allowing WSS connection, but the https://[our-server]:8443 do not give us any response. However, WSS connection now is allowed.

As described in the Admin Guide (http://flashphoner.com/docs/wcs4/wcs_docs/pdf/en/wcs-admin-guide.pdf), section "6.1.1.1 Settings" on page 91 "The following settings in the file flashphoner.properties are responsible for Secure Websockets". We followed those instructions to configure SSL...

This is our flashphoner.xml This is the Chrome console logs with TIMED OUT output. And this is the netstat -nlp | grep java output to check opened ports. Port 8443 is open and allowed by firewall. :8443/']https://[our-server-name]:8443 stay loading (seems that trying to handshake ssl...

Hello, We have implemented an SSL certificate on our webserver and now we need to implement WSS service in order to browser allows websockets connections. I followed steps described in WCS Admin Guide in the Security section (page 91) to import certificates. SSL certificates are provided by...

Hi Max, We did everything exactly as you described and completely stopped everything and restarted all of the services just like you explained above but the one second delay between the audio and video still persists and the delay seems to get worse the longer the stream is on. We tested it on...

Hi Max, So any thoughts from the above as to why the delay is still occurring? Thanks, Howard

Hello Max, here is the current configuration files content. flashphoner.properties ip =[OUR-SERVER-EXTERNAL-IP] ip_local =[OUR-SERVER-INTERNAL-IP] port_from =30000 port_to =31000 media_port_from =31001 media_port_to...

Max, We have tested latest available build Client we tested was 664.1280 Server was 1294 (latest was 1294, not 1290 as indicated in your post) We Download the links here: http://flashphoner.com/downloads/builds/WCS/4.0/x8664/wcs4_opus/FlashphonerWebCallServer-4.0.1294.tar.gz...