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Hello If you have any issues with the private form, please send directly to support@flashphoner.com and add forum thread link into your message

Здравствуйте record_stop_timeout = 15 Все инциденты связанные с несохранением стрима на сервере, связаны с этой настройкой. Попробуйте поднять значение до 60 секунд record_stop_timeout =60 в конфиге flashphoner.properties

Если сертификат покупался у провайдера из РФ, там может использоваться корневой сертификат, которого нет в списке Certificate Store на уровне системы Android. Проверьте, могут ли пользователи установить WSS соединение с тех же Android устройств из браузера. Если нет, то проблема в корневом...

Пожалуйста, установите настройки, указанные в этом сообщении, как показано в нем. Остальные настройки можно оставить без изменения.

We checked the report. In the logs provided, there are no any multiple recordings, but single stream recodings only, and all of them seems to be successful. So the problem seems to be not reproduced during the last 3 hours (logs collection time by default). In the ticket WCS-4053 scope, we plan...

We raised the ticket WCS-4053. Please reproduce the problem, collect a report Getting logs with report.sh script and send using this form.

Good day. Please collect a debug logs and traffic dump on the server: Collect debug logs and traffic dump. You must reproduce the problem while collecting a traffic dump. Then, collect a report archive: Getting logs with report.sh script, add the traffic dump file and send using this form.

Good day. Unfortunately, you cannot fix this file. The file contains a recording data without header, so the header cannot be formed manually. Seems like there was no free disk space to save mp4 file. But the latest WCS builds can control the disk space and stop recording correctly in this case...

Добрый день. Просим в дальнейшем упоминать об отправке логов в этой теме. Проанализировали присланные логи. Во всех случаях вероятная причина отсутствия записи - отсутствие медиааданных в потоке, либо потери медиаданных (ключевых фреймов): 144423-2917_08228150-b941-4daf-90cd-1bac438e6742: от...

Собрать дамп памяти можно тем же скриптом, что и логи sudo /usr/local/FlashphonerWebCallServer/tools/report.sh --sysinfo --conf --dump --tar

Здравствуйте. В логах проблема: server_logs/flashphoner.log 06:00:25,770 Caused by: java.lang.OutOfMemoryError: Java heap space Это значит не хватает Java Heap - памяти. В случае появления ошибки java.lang.OutOfMemoryError, сервер переходит в непредсказуемое поведение и должен быть...

Hello Try the following settings: mixer_in_buffering_ms = 2000 mixer_incoming_time_rate_lower_threshold = 0.8 mixer_incoming_time_rate_upper_threshold = 1.2 It should improve quality of mixer output. What is your WCS version and settings flashphoner.properties? Please make the report (using...

Hello No updates for now. Will be scheduled by internal priorities.

Good day. If you want to hide the RTSP stream URL from clients, you have two possible ways: 1. (Simpler) Use REST API to capture RTSP stream to server: /rtsp/startup POST /rest-api/rtsp/startup HTTP/1.1 Host: 192.168.1.101:8081 Content-Length: 56 Content-Type: application/json { "uri"...

Good day. You can use setLoudSpeakerStatus method for streams only: @IBAction func loudSpeakerChanged(_ sender: Any) { do { try playStream?.setLoudspeakerStatus(loudSpeaker.isOn); } catch { print(error); } } The feature is not supported...

Hello Fixed in version 5.2.1910 Please update https://docs.flashphoner.com/static/WCS52/WCS_5.2_release_notes/#wcs_52_release_notes

We're looking for a possible fix. Please be patient.

We checked the server and RTSP stream. MPEG-TS H265 publishing via SRT is working according to the manual: MPEG-TS RTP stream publishing. We successfully published SRT stream and played it in Embed Player But your RTSP URL seems to be audio only, there is no video track in SDP received from...

Hello Did you configure server as described in the docs? https://docs.flashphoner.com/display/WCS52EN/RTP+stream+publishing+via+RTSP#RTPstreampublishingviaRTSP-H265publishing

Hello. You can request a quote for priority support at sales@flashphoner.com