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Please see the IP address to allow SSH connections here: Providing support engineer access to your server We do not arrange any remote sessions.

Good day. Watermark may be applied to the transcoded stream only. It can't be applied to an original stream. Please read the docs:

Please provide SSH access to the server where issue is reproducing. Use this form to send a credentials.

Please reproduce the issue, collect a report using a special script Getting logs with report.sh script (preferable) and send using this form.

We can't reproduce the issue in the latest build 5.2.2201. Please check if both streams have a same audio and video codecs: Known limits. Please check also if you set all the parameters needed in the REST APi query /stream/inject2/startup If the issue still persists, reproduce the issue, then...

Good day. Please provide a more detaled description: 1. WCS version used 2. Stream publishing method: WebSDK (browser), Android/iOS SDK (mobile), RTMP (OBS), etc 3. How do you change video: switch source at publisher side, publish two streams and inject one into another using REST API, etc

Good day. You can't capture audio or video when application is in background. This is iOS limitation.

Good day. Please set the following parameters in /usr/local/FlashphonerWebCallServer/conf/flashphoner.properties file periodic_fir_request=true periodic_fir_request_interval=2000 The initial delay should be no more than 2 seconds in this case.

Yes, IPv6 does not work with WebRTC TCP transport now. That's the issue. We already testing the fix.

We fixed the issue in WCS build 5.2.2197. Please update and check.

Добрый день. Выглядит так, что не проходит DTLS соединение Проверьте, что сервер также обновлен до последней сборки 5.2.2197. Также проверьте, воспроизводится ли проблема с примерами Android SDK из архива сборки 1.1.0.68. К сожалению, нет, поддержка ARM32 процессоров убрана Google из WebRTC...

You don't need external internet while using the software under Standalone License. However you would need internet connection at least one time during activation. Once license is activated, conf/flashphoner.license will be recorded. Then you will be able to disable external internet connection...

If you're using WebSDK in your custom extension, you should use flashphoner-webrtc-only.js bundle from WebSDK archive. The full bundle flashphoner.js includes obsoleted modules which contain some Javascript code Chrome claims as obfuscated.

The fix is on testing stage. Should be released this week.

Good day. Please update to the latest WCS build 5.2.2192. If any incident occurs, collect the report as described here and send it using this form.

We previously used a Chrome extension for screen sharing, but it seems that this is no longer necessary. Screen sharing can now be implemented without any extension.Could you please clarify which extension you are referring to? We would appreciate a bit more information to assist you better.

We raised the ticket WCS-4359 to investigate the issue, but it may take a time.

You always need an internet access to license server https://my.flashphoner.com/ unless you're using Standalone license. Please read the details here.

In this case you should deactivate the license on the old instance cd /usr/local/FlashphonerWebCallServer/bin sudo ./deactivation.sh then activate the new instance cd /usr/local/FlashphonerWebCallServer/bin sudo ./activation.sh your_license_code

Good day. We raised the ticket WCS-4358 to update the base Ubuntu image to 22.04 and JDK to 21 in WCS docker image. We'll let you know about progress.