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  1. M

    Color issue - broadcasting black & white

    Some of our broadcasters started to experience problems in the video color. The publisher playback video is fine, but when broadcasting through Flashphoner servers, the subscriber receives the image with a different color profile/problem (black, white and purple image). We could reproduce it...
  2. M

    Video stream shows a white screen on Chrome 88 - Android 10

    Hello, Since yesterday we have started receiving some complaints of users reporting white screen in the video player on Chrome 88 - Android 10. Since it is a recent Chrome version, it could be a fresh bug but we could not reproduce it in a device using the same versions. We have many users on...
  3. M

    Mac OS Safari Broadcaster - HLS not working

    Hello We had some complaints about broadcasters using Mac Os and Safari. The error thrown was "invalid Constraint". We follow the forum answers, and make that fix setting ideal on width and height constraints, and disabling the constraint normalization for Safari (Step 8)...
  4. M

    IOS 14 - Safari with no support to navigator.mediaDevices API

    Hello In our company, we have many people broadcasting by their mobile devices using web browser. We are receiving complaints about IOS, with "no support to broadcast". We use this function to check if device have broadcast support before call Flashphoner WebSDK functions: function...
  5. M

    HLS-HTTPS-pool-30-thread-427:BLOCKED

    We are seeing the following messages in our logs: 10:14:39,779 INFO bstractNioWorkerPool - HLS-HTTPS-BOSS-pool-29-thread-1 Workers size 144 Cemetery size 564 index:id:state:dead_for_ms 0:HLS-HTTPS-pool-30-thread-427:BLOCKED:745274 1:HLS-HTTPS-pool-30-thread-201:BLOCKED:1416971...
  6. M

    File descriptor count increasing

    We are seeing a huge amount of file descriptors opened by the webcallserver process culminating in service failure after a few days up. We have high limits of ~1,000,000 but we noticed the webcallserver process dies when it reaches around 160,000 opened fd, which takes approximately 3-4 days. It...
  7. M

    Publisher playback video black

    We started to receive complaints from a few customers on Android and iPhone with black video when publishing. Our connection workflow is the following: 1. Broadcaster open the page, video playback is shown and it connects to Flashphoner server to create the session (Video showing) 2...
  8. M

    Rest hook validation on version 5.2.791 broken WebRTC in iPhone

    After updating to the version 5.2.791 the WebRTC publish and play events on iPhone stopped working if we enable rest hook validation. Flashphoner creates the session but throws STREAM_STATUS.FAILED. Our rest validation is returning http 200. Same rest validation is working on Android and...
  9. M

    Memory filling up

    Hello, We have applied the tunes described in this document https://docs.flashphoner.com/display/WCS52EN/Memory+management+in+Java#MemorymanagementinJava-Garbagecollectortuning and we are seeing the memory of our server filling up and not being released even after stopping all broadcasters and...
  10. M

    iPhone publisher Failed by DTLS error

    Hello, We have updated the Flashphoner server to the build 5.2.631 and we started to see the error "Failed by DTLS error" when publishing via iOS version 13.4.1 - 13.5. Publishing via iOS 13.2 is working fine. We have used your demo application under Streamer and Stream Diagnostic tabs. Both...
  11. M

    Errors thrown in the log file

    Hello, We are seeing many of these errors in our logs: ERROR 1: FlashphonerWebCallServer-5.2.621 18:41:58,623 ERROR DtlsError - Stun-Clbk-thread tcp/ User-agent: null; alert level: 2; alert description: 70; message: null ERROR 2: FlashphonerWebCallServer-5.2.621 18:01:09,336...
  12. M

    iOS/Safari audio broadcasting issue via WebRTC

    Hello, We are experiencing a weird issue publishing audio in iOS/Safari via WebRTC. While the broadcaster camera is working fine, out of 10 attempts, we are experiencing audio failing 30% to 50% of the times . Our workaround to solve the issue is to close the browser, wait a few seconds, reopen...
  13. M

    Possible bug publishing from iOS 13+. Camera permission error.

    Hello, We are facing an issue to publish a WebRTC video in iOS, mainly in iOS 13.2 / 13.3. The code is working fine on other OS and browsers (including iOS 12). We are only having issues with iOS 13.2 / 13.3. This error happens in 2 out of 10 attempts approximately, with more chances to happen...
  14. M

    Broadcasting portrait orientation via mobile devices in RTC

    We are having issues broadcasting portrait orientation via mobile devices in RTC. It seems Flashphoner is forcing landscape orientation even forcing portrait constraints. We are passing the following constraints in the method session.createStream(): { "video":{ "width":{...
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