Search results

Hello! How can we force a fixed or a lower resolution when publishing from web? We have this code for browsers but it seems some users still publish with 1920x1080 instead of 1280x720 do I have to add anything else to force it? constraints: { video: { width: 1280, height: 720 } Also...

On origin I get sometimes random stream failed for stream pull from edge server for some reason that I can't understand, I get rare 'ICE state changed from Completed to Failed by ICE keep alive' other times I get 'ICE state changed from Completed to Terminated', This logs comes from origin. I...

Hello, Some of our users get this error when they try to stream from home network 'Failed by DTLS error ', they say that it works from another network with same devices(laptop/mobile) do you have any idea why this would this happen? all info found about this error is related to old browser / WCS...

Good day! We are trying to answer call using {audio: true, video: true} from background on IOS and from switching to app video can be turned on successfully, but audio there is no audio sent at all from IOS. I set rtp_activity_video=false for video to work but I need a solution for audio. I also...

Good day! Some of request for recorder startup times out after 5000 ms. /rest-api/recorder/startup Should I increase the request timeout? Why would it take so much to respond? Also I often get video quality complaints, can I something about this? CPU usage no more than 25-30%. WCS version...

Good day! After some time the the docker container crashed/restarted and now I can't get it up running anymore ( 8444 interface is not accessible and publishing/playing not working). I hope I can get some help, it only happens to 1 out of 6 servers and 3 servers restarted in total at same time...

Good day! after I start mixer and add video/audio stream. Only audio is working. /mixer/startup { "hasVideo": "true", "hasAudio": "true", "localStreamName": "joe", "uri": "mixer://joe" } mixer/add { "uri": "mixer://joe", "remoteStreamName": "video" } Can you tell me what I am...

Hello. I made some automated testes to run every few minutes to check if publish/play works. We have 3 origin and 3 edge servers. We are having some issues in NA zone where stream playback will have a chance of 1/10 to return FAILED without any extra info. This only happens on this 2 nodes...

Hello. We are publishing from Iphone (audio only) to origin(oracle1) and playing on edge(oracle2). If I try to play the stream on oracle1 all fine but there is no audio on oracle2. I attached link to google drive with all logs.

Hello! When I do HTTP POST REQUEST to /rest-api/stream/terminate with { name: 'name', published: true } I get this response: { "exception": "com.flashphoner.rest.server.exception.IllegalArgumentsException", "reason": "com.flashphoner.rest.server.exception.IllegalArgumentsException...

Hello! After I update WCS from 1181 to 1264 edge server went unresponsive, I isolated the server(no traffic) but the cpu is still used at max. When it shouldn't be that way.

Good day! I get Processing state unknown for some cdn nodes. What I did: I added new edge server and it doesn't play stream from some origin servers. I tried the reset inbond/outboud endpoints with no help also tried different origin dns as default entry_point. What shoud I try to fix this? WCS...

Good day! We started recording a stream that was ~40 minutes but on unpublish it only returned first 90 seconds. Do you have any idea why would this happen or how to debug video recordings.

Good day! We have 2 origins and 2 edge servers. Placeholder to describe the issue Origin: A,B Edge: C,D Main server is A. We redirect all traffic from B,D to A,C and we update the B and D -> we redirect traffic from A,C to B,D -> we update A and C -> But now when we try to add back A and C, I...

Hello! One of our origin servers has port issues I checked stats and this is what I got: -----Port Stats----- ports_media_free=1 ports_media_busy=6 ports_media_quarantine=0 ports_wcs_agents_free=998 ports_wcs_agents_busy=0 ports_wcs_agents_quarantine=0 Do you have any suggestions why this...

Good day! Services stop working after 1 week. I have looked into the logs but I didn't notice anything strange. Services stopped working on 3 out of 4 servers and we run WCS inside docker. I added a report. Thanks!

Hello, I am getting this warning every few times I try to get a snapshot and it returns status 500. Can I increase the timeout or do something about this? WARN RestStreamController - HTTPS-pool-5-thread-347 Snapshot response timeout

Hello, I am trying to integrate Asterisk pjsip with flashphoner. I am going to page SIP -> Phone I register successfully, but I don't receive calls in that page and if I call from that page to zoiper call goes on hold. I sent logs to support mail and also used report button.