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  1. smartbet

    Record hook not working

    So after long investigation we resolved this is was from our side, certificate for hook that was connecting to amazon has been expired and it didn't log any error on that cause.
  2. smartbet

    Record hook not working

    We checked and rechecked by your info provided and hook script does not call, recordings are stored in default folder. How can i see hook script log?
  3. smartbet

    Record hook not working

    Dear Max, Recording hook stop to work after Dec 5 when I updated to version 5.2.854. I tried to set recording hook manually but server failed to start. on_record_hook_script=/usr/local/FlashphonerWebCallServer/bin/on_record_hook.sh
  4. smartbet

    Canvas sound quality issue

    Thank you I will try this options
  5. smartbet

    Canvas sound quality issue

    Some times HLS player doesn't work on safari that why we used WSPlayer, is it possible to output sound by separate channel ?
  6. smartbet

    Canvas sound quality issue

    Dear Max, we have issue with sound on mac and iPhone canvas player has some funky sound. Quality is like from radio station. Is it possible to increase quality of sound , I have looked at documentation and could not find any clue on this.
  7. smartbet

    Stream Issue

    Ok thank you very much
  8. smartbet

    Stream Issue

    I am using OBS studio for publishing and upload speed is 80mb/s
  9. smartbet

    Stream Issue

    Issue with stream end result, its cutting dropping frames mixing frames ....
  10. smartbet

    Issue with ios Canvas player

    WIll try thank you test is made on safari iphone 11 pro
  11. smartbet

    Issue with ios Canvas player

    Hi Dear support. Canvas creating 2 times.
  12. smartbet

    License check unable to connect to server

    Stream stopped because of license server connection issue. I changed license key to xxx and serverdId too for security if you would like I can send private. Can you resolve this issue? when I try curl it returns success, when I just open link in browser it also return success. My server stopped...
  13. smartbet

    Stream snapshot rotation numbers increment

    Thank you for this info but I don't think its good idea to transcode all stream just to get snapshot maybe we can set another solution for example separate plugin to do this without transcoding?
  14. smartbet

    Stream snapshot rotation numbers increment

    The issue is that REST and WEBSDK is not suitable because they do not provide resize for snapshot and size of snapshot is too big if we could have size value it would be cool.
  15. smartbet

    Stream snapshot rotation numbers increment

    So whats happen if snapshot reaches 2147483647 limit?
  16. smartbet

    Stream snapshot rotation numbers increment

    I see that snapshot numbers incrementing what is the limit? Is it possible to stay on same name for example if i set rotation 24 frames naming will stay always 1 - 24 (.png)
  17. smartbet

    OBS unable to reconnect after internet lose

    Thank you very much!!!
  18. smartbet

    OBS unable to reconnect after internet lose

    Very good Suggest I will generate report and send asap. Thank you.
  19. smartbet

    Embed Player - Duplicate Video

    This issue happening when calling onStopped method when session established it recreates another video tag by calling playStream(session); i fixed this part by changing player code if ( Flashphoner.getSessions().length > 0 ) { session = Flashphoner.getSessions()[0]; if (...
  20. smartbet

    OBS unable to reconnect after internet lose

    This is not the issue I am using latest version, sometimes it just stop streaming to endpoint but OBS studio shows that it sends packets, than when i try to stop stream from obs its crashes
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