Search results

Hi there, Our customer has complaint that their WCS mixer recording function is having issues, although the connectivity used by video-chat API for both parties in video call is working ok, but the mixer recording gets issues in like one side video, video jerks, voice breaking etc in the...

Hi there Our client which is a financial institute asked for a possibility to install an encrypted SSL on their WCS Server.. we have tried to do the same but got an error, kindly assist us on how to implement that to get this security vulnerablity addressed, or any other option to make the...

Hi there We are facing an issue in our mixer recording where connectig 2 video calls using the room API. Suddenly the mixer stops the recording in back end maybe due to bandwidth degradation and do not resume but the call continues with both video users. Is there any way to continue the mixer...

Hi there The customer (a financial institute) wants to use Encrypted SSL certificate files for WCS, but when we try to upload this file it gives an error, however the unencrypted SSL file works OK, kindly let us know what's the process and how to upload the Encrypted SSL certificate file...

Hi there We want to disable the WCS http 8081 access, kindly assist how to do it? Thnx AB

Hi there We are facing an issue while starting WCS service, the log shows the following error, kindly assist ... Let us know if you need the complete logs... share link [2023-08-05 00:04:22] INFO checkJavaOptions - Checking JVM options openjdk version "1.8.0_372" OpenJDK Runtime Environment...

Hi there, we are using video chat API with mixer based recording functionality, however we have faced an issue with one recording that only one party appeared in the video recording while the video chat was done successfully with 2 parties, please see the attached log file and assist that why...

Hi there, Our customer suddenly facing problems in mixer recording functionality, we have even upgraded the WCS to the new release v.2.0.225-5.2.1466-d00e431de887895576796b78d156de886608eab2 but still the recordings are not saved... we are using the video-chat API and auto mixer recording...

Hi there is it possible to change logs path in Flash Phoner Configuration file. Thnx

Hi we have added a space and mounted a new folder on our WCS server now we would like to record the mixer recording video files (MP4) at other location, for this we have defined a parameter record_folder = /newdir in the config file, but it is not taking effect even we have restarted the...

Hi there Is there any method available to check if the recording is not being done by mixer due to Recording space not available on server drive? We are using video chat API with auto mixer based recording enabled, but when the recording space gets full our application does not know about...

Hi there The customer is experiencing issue in video chat api with one side voice/video on different models of iPhone with updated iOS 15.5. Kindly assist on how to fix this.. new WCS build is being used. Thnx AB

Hi there We are using video chat API with auto mixer based recording using WCS version v.2.0.212-5.2.1140-7ce4ffa8483526ce9bd4c94fe80ab0247659e3d5 We have noticed that since we have updated the version there is a recording issue occurring and many times there are no videos recorded in files...

Hi there We have noticed that a video chat Camera stops working when in background using iOS/Android browsers, can you assist on how to resolve this so that the camera keeps sending the video to other party while the browser is in background and user is working on different app. Thnx AB

Hi there We have performed a test using your flashphoner Demo site (https://demo.flashphoner.com/client2/examples/demo/streaming/video-chat/video-chat.html?roomName=room-a1e431) and are facing an issue with PC chrome -> iPhone 7 (updated OS 14) with one side video issue, the PC chrome browser...

Hi We are using video chat application and sometimes the remote party has poor bandwidth and we face connection issue, is there any way that we can find this through an event that remote side has poor bandwidth connection so we can inform this to the remote user to improve his connection...

Hi there We have upgraded to WCS version v.2.0.212-5.2.1140-7ce4ffa8483526ce9bd4c94fe80ab0247659e3d5 however when we are trying to launch the service it is exiting with the "permission error" in the startup log file, although we have provided the required permissions but still service startup...

Hi there we are facing an issue in updating the SSL certificate on our WCS server, please the attached files in TXT mode and assist thnx AB

Hi there, we have updated the WCS version to latest version 5.2.1140, however after updating it we are unable to start the wcs service, java version is: java version "1.8.0_161" Java(TM) SE Runtime Environment (build 1.8.0_161-b12) Java HotSpot(TM) 64-Bit Server VM (build 25.161-b12, mixed mode)...

Hi there Please let us know how to turn off the WCS default page which shows the demo programs on port :8444 Thanks AB