Delay issue in chrome

M

Mahendra Girase

New Member
Hi,
Facing issue in chrome from last few days regarding delay. I have tried with flashphoner example page but it is working on local but on server facing issue.
I have just put flashphoner link to iframe and its getting delayed and freezing. If i open link in browser direct then it's working fine.
 
Max

Max

Administrator
Staff member
Good day.
Please clarify your environment:
1. What WCS version and WebSDK version do you use?
2. What Chrome version on what OS do you use?
Also please attach the browser console output for both cases^ with and without iframe.
 
M

Mahendra Girase

New Member
1. What WCS version and WebSDK version do you use?
WCS : FlashphonerWebCallServer-5.2.127
WebSDK : Using direct link in iframe generated by flashphoner panel
URL : https://domain:8888/embed_player?urlServer=wss://domain:8443&streamName=streamname&mediaProviders=WebRTC,Flash,MSE,WSPlayer

2. What Chrome version on what OS do you use?
Chrome : Latest update : Version 74.0.3729.169 (Official Build) (64-bit)
OS : Windows 10

Console log images are attached.

One more thing i found different is, video tag parameters in both:
With iframe :
<video playsinline="" webkit-playsinline="" id="5b51b7b0-804d-11e9-b3b0-eda1ab78d00c" src="blob:https://domain:8888/b7937423-f3f4-4742-b674-504957d5ef37"></video>

Without iframe:
<video id="0cdfbc90-804c-11e9-b375-57d8d918bcd5" style="border-radius: 1px;"></video>
 

Attachments

M

Mahendra Girase

New Member
Hi,
I have noticed that in https website it is working fine but in http website it is not working proper and getting delay.
So is there anything that https is faster then http or i am missing something.
I have to move enerything in to https
 
Max

Max

Administrator
Staff member
Good day.
This should not affect. Have you updated the WCS version as we wrote in the previous message?
 
M

Mahendra Girase

New Member
Hi,

Yes i have update wcs version, it shows v.0.5.28.2753-5.2.158-3b3a69f989cd0d2206e9ac076b79fed1d775b124 in flashphoner panel.

You can check below links with and without https:
http://demo.vkingcasino.com/client2/examples/demo/streaming/player/player.html
https://demo.vkingcasino.com/client2/examples/demo/streaming/player/player.html
URL : wss://jam.jamgroundfeed.com:8443
Stream : ch13
Same page opening in both link only different is https. I have checked that https link is faster and smoother.


Also facing issue in iphone and macbook in safari browser that video stops after every 1 or 2 minutes.
 
Max

Max

Administrator
Staff member
Good day.
You can check below links with and without https:
Click to expand...
We can not a play your stream, it is unavailable.

Also facing issue in iphone and macbook in safari browser that video stops after every 1 or 2 minutes.
Click to expand...
Please update WCS to latest version.

Also, please check also if streaming from iOS is stopped using the example on your server (two-way streaming or media devices):

Code: 
https://{yourserver}:8444/client2/examples/demo/streaming/two_way_streaming/two_way_streaming.html
and
Code: 
https://{yourserver}:8444/client2/examples/demo/streaming/media_devices_manager/media_device_manager.html
 
Last edited:
Max

Max

Administrator
Staff member
Good day.
Also facing issue in iphone and macbook in safari browser that video stops after every 1 or 2 minutes.
Click to expand...
We've fixed this issue in WebSDK build 0.5.28.2753.99. Please update and check.

I have checked that https link is faster and smoother.
Click to expand...
In your example, we saw small friezes, which are sometimes repeated. Please collect a report as described here and send to support@flashphoner.com, we will check (http and https link).
 
Last edited:
Max

Max

Administrator
Staff member
Good day.
I have already updated with 0.5.28.2753-5.2.183, Is this 0.5.28.2753.99 latest version?
Click to expand...
No, the new WebSDK is not included in this version.
You can upgrade to a test version to fix this problem. But we recommend to wait a few days when we update the main version after testing all the necessary functionality.
For update WebSDK:
1. Download latest WebSDK version 0.5.28.2753.99
2. Unpack tar.gz
Code: 
tar -xvzf flashphoner-api-0.5.28.2753-5c6dc514acbabac45df8e7f8386cd0dda42782fe.tar.gz
3. Copy contents of flashphoner-api-0.5.28 folder to WCS_HOME/client2
Code: 
cd flashphoner-api-0.5.28
yes | cp -Rf * /usr/local/FlashphonerWebCallServer/client2
Note that if you have changed files previously in the client2 folder, they will be deleted
 
M

Mahendra Girase

New Member
Hi,
I have sent mail with logs as you required but i couldn't found any usr/local/FlashphonerWebCallServer/logs/server_logs/flashphoner.log file.
I have sent logs via wetransfer, please check and revert.
Also i want to check number of viewers in particular stream, so how can i do that?
 
Max

Max

Administrator
Staff member
Good day.
Thank you, we downloaded these files.
Also i want to check number of viewers in particular stream, so how can i do that?
Click to expand...
You can get information on load and resources of the WCS server via the port 8081 at this URL:
Code: 
http://{your server}:8081/?action=stat&params=streams_viewers
The information includes data on published and played streams, SIP calls and server specifications.
For example:
Code: 
streams_viewers = test / 3, test2 / 1
stream: test, viewers: 3
stream: test2, viewers: 1

More information about the monitoring you find here.
 
Last edited:
Max

Max

Administrator
Staff member
Good day.
We have not been able to reproduce your problem.
Send us logs for two cases - video from http and video from https site. Collect in both cases and report which logs for which case.
 
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