FlashphonerWebCallServer cannot be started from user flashphoner, please fix the permissions to the folders or run 'webcallserver set-permissions'!

[hyuk]

I have flashphoner 5.2.1555 version installed.

Error starting server using flashphoner user.
"FlashphonerWebCallServer cannot be started from user flashphoner, please fix the permissions to the folders or run 'webcallserver set-permissions'!"

sudo ./webcallserver set-permissions
I tried using the command, but there is no change.

sudo ./webcallserver set-root-mode enable
It works normally when used after changing to the root user.

What's the matter?

Below is the error I am getting.



Feb 15 14:28:47 localhost.localdomain sudo[80568]: root : TTY=unknown ; PWD=/usr/local/FlashphonerWebCallServer-5.2.1555/bin ; USER=flashphoner ; COMMAND=/bin/test -w /usr/local/FlashphonerWebCallServer/server/lib/sshd-core-0.14.0.jar
Feb 15 14:28:47 localhost.localdomain sudo[80583]: root : TTY=unknown ; PWD=/usr/local/FlashphonerWebCallServer-5.2.1555/bin ; USER=flashphoner ; COMMAND=/bin/test -w /usr/local/FlashphonerWebCallServer/server/lib/pkts-buffers-3.0.2.jar
Feb 15 14:28:47 localhost.localdomain sudo[80599]: root : TTY=unknown ; PWD=/usr/local/FlashphonerWebCallServer-5.2.1555/bin ; USER=flashphoner ; COMMAND=/bin/test -w /usr/local/FlashphonerWebCallServer/server/lib/so/
Feb 15 14:28:47 localhost.localdomain sudo[80626]: root : TTY=unknown ; PWD=/usr/local/FlashphonerWebCallServer-5.2.1555/bin ; USER=flashphoner ; COMMAND=/bin/test -w /usr/local/FlashphonerWebCallServer/server/lib/so/libfdk-aac.so.2/
Feb 15 14:28:47 localhost.localdomain bash[78840]: ERROR: FlashphonerWebCallServer cannot be started from user flashphoner, please fix the permissions to the folders or run 'webcallserver set-permissions'!
Feb 15 14:28:47 localhost.localdomain bash[78840]: [FAILED]
Feb 15 14:28:47 localhost.localdomain systemd[1]: webcallserver.service: control process exited, code=exited status=1
Feb 15 14:28:47 localhost.localdomain systemd[1]: Failed to start Flashphoner WebCallServer.
Feb 15 14:28:47 localhost.localdomain systemd[1]: Unit webcallserver.service entered failed state.
Feb 15 14:28:47 localhost.localdomain systemd[1]: webcallserver.service failed.









startup.log

[2023-02-15 14:18:01] INFO changeService - Service parameters is changed successfully
[2023-02-15 14:18:01] INFO setRootMode - Non root mode is set
[2023-02-15 14:21:30] ERROR checkObjectPermissions - /usr/local/FlashphonerWebCallServer/server/lib/so/libfdk-aac.so.2/ is not writable by flashphoner
[2023-02-15 14:21:31] INFO setPermissions - Permissions are set, please restart WCS
[2023-02-15 14:21:48] ERROR checkObjectPermissions - /usr/local/FlashphonerWebCallServer/server/lib/so/libfdk-aac.so.2/ is not writable by flashphoner
[2023-02-15 14:21:48] ERROR startServer - FlashphonerWebCallServer cannot be started from user flashphoner, please fix the permissions to the folders or run 'webcallserver set-permissions'!
[2023-02-15 14:23:50] ERROR checkObjectPermissions - /usr/local/FlashphonerWebCallServer/server/lib/so/libfdk-aac.so.2/ is not writable by flashphoner
[2023-02-15 14:23:50] ERROR startServer - FlashphonerWebCallServer cannot be started from user flashphoner, please fix the permissions to the folders or run 'webcallserver set-permissions'!
[2023-02-15 14:28:40] INFO setIp - IP addresses are set
[2023-02-15 14:28:47] ERROR checkObjectPermissions - /usr/local/FlashphonerWebCallServer/server/lib/so/libfdk-aac.so.2/ is not writable by flashphoner
[2023-02-15 14:28:47] ERROR startServer - FlashphonerWebCallServer cannot be started from user flashphoner, please fix the permissions to the folders or run 'webcallserver set-permissions'!
[2023-02-15 14:30:41] ERROR checkObjectPermissions - /usr/local/FlashphonerWebCallServer/server/lib/so/libfdk-aac.so.2/ is not writable by flashphoner
[2023-02-15 14:30:42] INFO setPermissions - Permissions are set, please restart WCS
[2023-02-15 14:31:27] ERROR checkObjectPermissions - /usr/local/FlashphonerWebCallServer/server/lib/so/libfdk-aac.so.2/ is not writable by flashphoner
[2023-02-15 14:31:27] ERROR startServer - FlashphonerWebCallServer cannot be started from user flashphoner, please fix the permissions to the folders or run 'webcallserver set-permissions'!

 

[Max]

Good day.
We cannot reproduce the problem by installing the build 5.2.1555 from scratch or by updating from previous build.
So please try to install the build from scratch and copy a setting needed. If the problem is still reproducing, provide SSH access to the server using this form. If you cannot provide the access, please deploy a server instance in some public cloud (AWS, Google etc), reproduce the problem and provide access to this public instance.

 

[hyuk]

I did a fresh install, but the problem is the same.
ssh connection information passed.
Please let me know if you need anything more.

 

[Max]

Unfortunately, the server seems unavailable:

Please send a proper credentials.

 

[hyuk]

Before writing the above, it was being blocked by the firewall. Would you like to try again?

 

[Max]

Seems you've mixed installation archive and installation dir. Your server installation folder looks like

But it should look like

So you must do the following:
1. Uninstall WCS:

cd /usr/local/FlashphonerWebCallServer/bin
sudo ./uninstall.sh

2. Remove the folder if it was not removed during uninstalling

sudo rm -rf /usr/local/FlashphonerWebCallServer
sudo rm -rf /usr/local/FlashphonerWebCallServer-5.2.1555

3. Go to a home dir and download installation archive

cd ~
wget https://flashphoner.com/downloads/builds/WCS/5.2/FlashphonerWebCallServer-5.2.1555.tar.gz

4. Unpack the archive to the home dir (not to /usr/local!)

tar -xzf FlashphonerWebCallServer-5.2.1555.tar.gz

5. Change to unpacked dir and start installation

cd ~/FlashphonerWebCallServer-5.2.1555
sudo ./install.sh

6. After installation, start the server

cd /usr/local/FlashphonerWebCallServer/bin
sudo ./webcallserver start

If it started successfully, stop it

sudo ./webcallserver stop

and start the service

systemctl start webcallserver

 

[hyuk]

thank you.
Problem solved.