problem with sound

A

Arsen G.

Member
Dear Max,
I'm facing with the problem of loosing sound from time to time. After restart everything becomes ok.
What can you suggest?
Thank you.
 
Max

Max

Administrator
Staff member
Hello
Please check log
WCS_HOME/logs/flashphoner_manager.log
From this log you can get your sessionId (IP address and port)
Example:
Code: 
URL:http://localhost:9091/EchoApp/connect
OBJECT:
{
  "nodeId" : "FciyCFgg5kc2WqN1SMlYbdLh7qnkhMH8@192.168.88.59",
  "appKey" : "defaultApp",
  "sessionId" : "/192.168.88.254:65523/192.168.88.59:8443",
  "useWsTunnel" : false,
  "useWsTunnelPacketization2" : false,
  "useBase64BinaryEncoding" : false,
  "mediaProviders" : [ "WebRTC", "MSE", "WSPlayer" ],
  "clientVersion" : "0.5.18",
  "clientOSVersion" : "5.0 (Windows)",
  "clientBrowserVersion" : "Mozilla/5.0 (Windows NT 6.3; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0"
}
Here sessionId is /192.168.88.254:65523/192.168.88.59:8443.

Debug
1. Set logs to debug in flashphoner.properties
Code: 
enable_extended_logging=true
client_log_level=debug
2. Monitor flashphoner_manager.log and if the issue happens for your connection, please check what sessionId do you have.
3. Please send to logs@flashphoner.com the following files:
  • WCS_HOME/conf
  • WCS_HOME/logs/client_logs/2017-06-27
  • WCS_HOME/logs/server_logs/flashphoner.log
  • WCS_HOME/logs/server_logs/flashphoner.log.
  • WCS_HOME/logs/flashphoner_manager.log
  • WCS_HOME/logs/flashphoner_manager.log.2017-06-28-09
Note, logs are hourly rotated. Make sure you pick up logs for latest hour.
For example if you tested on 10:01 AM, you may need previous log 9 AM too flashphoner.log.2017-06-28-09
 
Max

Max

Administrator
Staff member
Another question,
Where do you play the stream with audio issues. Chrome, Safari, iOS, what is the browser?
Could you send us testing RTSP stream URL too.
We will check if we can reproduce this.
 
A

Arsen G.

Member
Max said:
Another question,
Where do you play the stream with audio issues. Chrome, Safari, iOS, what is the browser?
Could you send us testing RTSP stream URL too.
We will check if we can reproduce this.
Click to expand...
RTSP stream during audio issues are OK, the problem is with WCS (webrtc). We are using Google Chrome (Windows 10) for testing.
 
A

Arsen G.

Member
Max said:
Hello
Please check log
WCS_HOME/logs/flashphoner_manager.log
From this log you can get your sessionId (IP address and port)
Example:
Code: 
URL:http://localhost:9091/EchoApp/connect
OBJECT:
{
  "nodeId" : "FciyCFgg5kc2WqN1SMlYbdLh7qnkhMH8@192.168.88.59",
  "appKey" : "defaultApp",
  "sessionId" : "/192.168.88.254:65523/192.168.88.59:8443",
  "useWsTunnel" : false,
  "useWsTunnelPacketization2" : false,
  "useBase64BinaryEncoding" : false,
  "mediaProviders" : [ "WebRTC", "MSE", "WSPlayer" ],
  "clientVersion" : "0.5.18",
  "clientOSVersion" : "5.0 (Windows)",
  "clientBrowserVersion" : "Mozilla/5.0 (Windows NT 6.3; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0"
}
Here sessionId is /192.168.88.254:65523/192.168.88.59:8443.

Debug
1. Set logs to debug in flashphoner.properties
Code: 
enable_extended_logging=true
client_log_level=debug
2. Monitor flashphoner_manager.log and if the issue happens for your connection, please check what sessionId do you have.
3. Please send to logs@flashphoner.com the following files:
  • WCS_HOME/conf
  • WCS_HOME/logs/client_logs/2017-06-27
  • WCS_HOME/logs/server_logs/flashphoner.log
  • WCS_HOME/logs/server_logs/flashphoner.log.
  • WCS_HOME/logs/flashphoner_manager.log
  • WCS_HOME/logs/flashphoner_manager.log.2017-06-28-09
Note, logs are hourly rotated. Make sure you pick up logs for latest hour.
For example if you tested on 10:01 AM, you may need previous log 9 AM too flashphoner.log.2017-06-28-09
Click to expand...
Max said:
Hello
Please check log
WCS_HOME/logs/flashphoner_manager.log
From this log you can get your sessionId (IP address and port)
Example:
Code: 
URL:http://localhost:9091/EchoApp/connect
OBJECT:
{
  "nodeId" : "FciyCFgg5kc2WqN1SMlYbdLh7qnkhMH8@192.168.88.59",
  "appKey" : "defaultApp",
  "sessionId" : "/192.168.88.254:65523/192.168.88.59:8443",
  "useWsTunnel" : false,
  "useWsTunnelPacketization2" : false,
  "useBase64BinaryEncoding" : false,
  "mediaProviders" : [ "WebRTC", "MSE", "WSPlayer" ],
  "clientVersion" : "0.5.18",
  "clientOSVersion" : "5.0 (Windows)",
  "clientBrowserVersion" : "Mozilla/5.0 (Windows NT 6.3; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0"
}
Here sessionId is /192.168.88.254:65523/192.168.88.59:8443.

Debug
1. Set logs to debug in flashphoner.properties
Code: 
enable_extended_logging=true
client_log_level=debug
2. Monitor flashphoner_manager.log and if the issue happens for your connection, please check what sessionId do you have.
3. Please send to logs@flashphoner.com the following files:
  • WCS_HOME/conf
  • WCS_HOME/logs/client_logs/2017-06-27
  • WCS_HOME/logs/server_logs/flashphoner.log
  • WCS_HOME/logs/server_logs/flashphoner.log.
  • WCS_HOME/logs/flashphoner_manager.log
  • WCS_HOME/logs/flashphoner_manager.log.2017-06-28-09
Note, logs are hourly rotated. Make sure you pick up logs for latest hour.
For example if you tested on 10:01 AM, you may need previous log 9 AM too flashphoner.log.2017-06-28-09
Click to expand...
Dear Max,
Unforunately, I don't know the correct time when the problem started. I'll send you all logs you need as soon as the problem will appear again
 
Max

Max

Administrator
Staff member
I'll send you all logs you need as soon as the problem will appear again
Click to expand...
Sounds good.
Please send sessionId or used IP address with these logs.
We need to identify connection where the issue happened.
 
Max

Max

Administrator
Staff member
Hello
We have received download links.
However these files are too big (about 1 GB zipped).
It may take a long time to download and unzip these files.
Please send files related hours 16 pm and 17 pm of your local time (make sure your local time fits the server-time).
Or provide ssh access to your server. We will check it on the server.
 
Max

Max

Administrator
Staff member
Unfortunately our key is refused by server.
Please re-check authorized public keys.
 
Max

Max

Administrator
Staff member
This is port management issue. WCS is trying to use busy ports.
To suppress this you can extend port range in flashphoner.properties:

Code: 
#Here you leave just 1 port for SIP because you don't use SIP
port_from=19999
port_to=20000
#Here you provide 10000 ports for media and streaming
media_port_from=20001
media_port_to=30000
You can monitor media ports using netstat:
Code: 
netstat -nlp | grep :31
If latest port in the list is close to max value: 30000, for example 29933.
This means that issue will happen soon when the value hits 30000 limit.
So it should work well for about 1 week without issues.

Currently we are trying to fix that. Please do not close SSH access. So we will able to monitor your server and provide an official fix and build for this issue.
I will inform you about progress.
 
A

Arsen G.

Member
Max said:
This is port management issue. WCS is trying to use busy ports.
To suppress this you can extend port range in flashphoner.properties:

Code: 
#Here you leave just 1 port for SIP because you don't use SIP
port_from=19999
port_to=20000
#Here you provide 10000 ports for media and streaming
media_port_from=20001
media_port_to=30000
You can monitor media ports using netstat:
Code: 
netstat -nlp | grep :31
If latest port in the list is close to max value: 30000, for example 29933.
This means that issue will happen soon when the value hits 30000 limit.
So it should work well for about 1 week without issues.

Currently we are trying to fix that. Please do not close SSH access. So we will able to monitor your server and provide an official fix and build for this issue.
I will inform you about progress.
Click to expand...
I'm waiting for reply from you.
Thank you.
 
You must log in or register to reply here.
Top