Recent content by AlanM

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    iOS devices do not play audio on stream recordings

    We've confirmed that the WCS 5.2.637 recorded files are able to be played on iOS
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    iOS devices do not play audio on stream recordings

    WCS: 5.2.471 Recorded stream does not play audio on iOS devices. Metadata:
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    iOS / WebRTC Unified Plan

    We still are getting multiple support calls per day regarding this issue. Turning OFF "WebRTC Unified Plan" fixes the issue for the user. WCS Server Version: 5.2.471-bf1bc0669ecac4c62f68801ec3301a1ce241a1d3 Subscriber client libraries version: 5.2.520 User agent for most recently affected user...
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    Stream recording template variables for startTime and endTime return 2090 as the year

    Yes, please implement {startServerTime} and {endServerTime} template items Thank you!
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    Stream recording template variables for startTime and endTime return 2090 as the year

    We've noticed that our stream recordings are getting saved with a date from the year 2090 (and possibly subtracting 1 day). The time of day is correct. WCS.version 5.2.471-bf1bc0669ecac4c62f68801ec3301a1ce241a1d3 We've confirmed this is occurring on the example stream recording page...
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    iOS / WebRTC Unified Plan

    We've been running an older version of WCS and have been evaluating the most recent releases. One issue we are trying to overcome is with having to adjust Apple's "WebRTC Unified Plan" option. We kept running into issues with iOS users not receiving any A/V or the stream dropping after a short...
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    Recording Issues

    Emailed
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    Recording Issues

    Using the REST based record, we're still seeing a shift from the recording and the metadata. The audio length, video length, and file length don't match, and by the end of the stream the data was offset by -00:03.755. https://i.imgur.com/BjQLW6a.png
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    Recording Issues

    We tried using the Rest API for recording, but after about a minute we get this on the transcode stream, and it stops along with the recording. "info" : "Stopped by session disconnect",
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    Recording Issues

    It would be preferable to have a hard set length. The main issue we have is that the metadata doesn't match the actual length of the content of the file, it is sped up. As you can see below, we have the file set to split at 5 minutes. The file actually gets split around 5:02, but the metadata...
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    MS Edge Playback Broken

    We've confirmed the loading icon issue is fixed on WCS 5.2.315
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    Recording Issues

    Just tested the periodic_fir_request option and it still appears to be broken. We can send in logs if needed.
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    Recording Issues

    We will test that option. Is there any way to set recordings so they are not affected by packet loss / bandwidth limitations? We want the files split based on absolute time, not based on frame time.
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    Recording Issues

    We reproduced it again with 10 streams. We've emailed in logs / traffic dump. Files:
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    Recording Issues

    Issue Recording files don't split at the correct time. Environment Server: c5.xlarge WCS: 5.2.267-018743542d11cabedb2fdc2dd34e1fc68e676158 Publisher: Demo - Several Stream Recording (15 count) flashphoner.properties record_rotation=300...
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