Max's latest activity

We checked the server. You have an issues with server settings 1. Server CPU load is too high for a couple of streams The server has 24...

The better channel quailty and bandwidth between publisher and server, the less its stream latency. It's applcable to player too. The...

Please provide SSH access to the server using this form for our engineers to test.

Good day. We confirm the issue. The ticker WCS-4370 is raised. But webcallserver update command still works.

You can't achive an equal latency via a different publisher channels. So you will have a 1.5-2 secinds latency when publishing form...

We checked the server by credentials provided. Seems like the server too far from a clients. The instanse is in us-west AWS region, but...

Seems like you are continiously injecting the same file to the same stream: when file reaches the end (every 30 seconds), you make...

Please see the IP address to allow SSH connections here: Providing support engineer access to your server We do not arrange any remote...

Good day. Watermark may be applied to the transcoded stream only. It can't be applied to an original stream. Please read the docs:

Please provide SSH access to the server where issue is reproducing. Use this form to send a credentials.

Please reproduce the issue, collect a report using a special script Getting logs with report.sh script (preferable) and send using this...

We can't reproduce the issue in the latest build 5.2.2201. Please check if both streams have a same audio and video codecs: Known...

Good day. Please provide a more detaled description: 1. WCS version used 2. Stream publishing method: WebSDK (browser), Android/iOS SDK...

Good day. You can't capture audio or video when application is in background. This is iOS limitation.

Good day. Please set the following parameters in /usr/local/FlashphonerWebCallServer/conf/flashphoner.properties file...