iOS11/iOS12 with iphone 6 and 7Plus not working

[Jazmin Cavallero]

Hi there,
I have installed the latest SDK and I bought a monthly subscription. I have one or multiple users doing streaming and others viewers.

On destkop: All is working OK
On Android: All is working OK
On iPhone:
- iPhone X can stream and view OK
- iPhone 6 with iOS 11 can stream but NOT VIEW
- iPhone 7 Plus with iOS 12 can stream but NOT VIEW

Can anyone help me please?

URL to test: https://registrocivilcercano.org/casamientos/user/invitado-amigo/rjwl87x4pqocscokwsscok4kkg444s0

 

[Max]

Hello,

The issue has not been reproduced with the demo server and iPhone 6 (iOS 11.4.1, Safari): published stream can be played.

Please
- confirm if it is reproducible with the demo client: https://demo.flashphoner.com/client...ming/two_way_streaming/two_way_streaming.html
- send credentials for ssh access to your server (or at least to the dashboard) to support@flashphoner.com - we will check

 

[Jazmin Cavallero]

Thanks Max! I just sent you an email with the credentials.

 

[Jazmin Cavallero]

Hi Max, Could you check it? Thanks in advance!

 

[Max]

Hello

We have checked iOS 12.0, iPhone 6
It works with your server and our default example Two Way Streaming
So if you open your dashboard and Demo > Two Way Streaming, it should work for you too.
Please check.

If Two Way Streaming example works on iOS 11, 12
Make sure your code is similar to Two Way Streaming code.
Make sure you do Flashphoner.playFirstVideo() upon user's action.
The function is mandatory for iOS Safari browsers.

https://demo.flashphoner.com/client...ming/two_way_streaming/two_way_streaming.html
https://demo.flashphoner.com/client2/examples/demo/streaming/two_way_streaming/two_way_streaming.js

if (Flashphoner.getMediaProviders()[0] === "WSPlayer") {
        Flashphoner.playFirstSound();
    } else if (Browser.isSafariWebRTC() || Flashphoner.getMediaProviders()[0] === "MSE") {
        Flashphoner.playFirstVideo(remoteVideo, false);
    }

Another question how do you stream?
We test in Two Way Streaming just Publish then Play.

Please provide more information about issue based on our default minimal samples in dashboard.
Especially on Two Way Streaming or Player.

 

[Gabriel T]

have same problem here, since recently, on iphone 8 the conference example show black screen and no sound on these devices, when publishing from windows or android.

dont have anymore iphone device to test right now unfortunately...any idea ?

thank you

 

[Max]

Hello Gabriel.
Please create a new topic and describe:
1. WCS version
2. iOS version
3. Attach WCS configs and logs
Also we recommend you to check the iOS Conference App example with our demo server https://demo.flashphoner.com