No Audio during our trials

[Mohamed Roshdy]

It seems all our tests came through in video only with any audio. We tryed to test from multiple devices with no luck!

I hope you can help us overcome this issue soon so that we can resume our trial period and not waste any of it.

Using WCS version: FlashphonerWebCallServer-5.1.3670

Thanks in advacnce

 

[Max]

Hello
We have updated our demo server to version 3674 with Trial license
https://demo.flashphoner.com/client...ming/two_way_streaming/two_way_streaming.html
According our tests with Chrome 70, we can hear sound clearly.
Could you please check our demo from your browser.

 

[Mohamed Roshdy]

Thank you so much for your response on this matter. I just tested version 3674 and it seems to work fine with me on Chrome Version 70.0.3538.110 (Official Build) (64-bit). What do I need to do to replicate this experience on our server?
Do I have to wait for you to publish this version?
Will I find the same results with the mobile apps too?
What do I do to make up for the wasted time on our tail period?

 

[Max]

3674 is already released:
https://docs.flashphoner.com/display/WCS5EN/Release+notes

Anyway 3670 should be working too.
Please provide SSH sudo access and dashboard admin password. We will check it on your server.
support@flashphoner.com

Will I find the same results with the mobile apps too?

Yes sound should work well on all devices. You have to test.

What do I do to make up for the wasted time on our tail period?

If you trial period is ended you can request extension from support@flashphoner.com

 

[Max]

Hello,

Your server has CentOS 6.9. The recommended distribution package is CentOS 7.x.
The problem is that glibc_2.17 is not found (the error can be seen in the server log).
It is recommended to upgrade to CentOS 7.

 

[Mohamed Roshdy]

Thank you for your help, it works.
Sound is now working on our installation.