After Sometime Edge Server not responding

[Imlive]

Hello

We have 1 Origin 3 Edge server , 2 Edge servers are working fine but 1 of Edge Stop streaming suddenly after reboot WCS Services its working again fine.

How can fix it ?

 

[Max]

Hello

Please send SSH sudo access to affected Edge server using this form and point to date and time of incident
Our engineers will check.

If you have any troubles with SSH access, please gather a report and send the report using the same form.

Preparing an error report - Web Call Server 5.2 - EN - Flashphoner Documentation

docs.flashphoner.com

 

[Imlive]

@form I have shared my server login details please do needful

 

[Max]

We checked the server. Seems like the license cannot pass the check on the license server and suspended:

You can't publish any stream if license is suspended.
The reason is wrong reverse DNS setup. Your edge host has domain name cdnproxy.********.video, but its IP address is resolved to **.***.**.**.baremetal.zare.com. So the license checker tries to ping this hostname and fails

You should either fix reverse DNS setup or set to /etc/hosts file on the server

81.19.214.16 cdnproxy.********.video

We closed all the names and addresses partially for privacy.

 

[Imlive]

can you please check now.
please check sir within server do i need to do anymore changes,
Thank You

 

[Max]

Please set the parameter to false, not true

cdn_nodes_resolve_ip=false

This should be done on all servers in CDN, and all of them should be restarted.

 

[Max]

We also noticed the following configuration issues:

1. Java heap is set to 1 Gb by default at all servers. It is not enough under a load and may dramatically affect server stability. Please set in wcs-core.properties file

-Xmx=32g
-Xms=32g

and restart all the servers

2. You're mixing a different server builds on servers. Please note the in latest builds CDN version is bumped up to 2.6. We recommend to update all the servers to the latest WCS build (or at least to the same build at all the servers)

 

[Imlive]

After update WCS with latest version.

all shorted now, Thank You