Audio issues, video chat

[Stian Eide]

HI
We´r experiencing a lot of noise using the video chat same issue is on the demo server
https://demo.flashphoner.com/admin/demo.html#

Reproduce
one participant on a pc another one using iphone IOS 13.3.1
It´s a bit of squeaky sound and it also sounds like someone is typing on a keyboard in the background, both ends have noisy audio.
Video quality is really good, we have recordings of this if needed

 

[Max]

Hello,

Do the participants use headsets?
Please check audio from the participants when using AppRTC.

 

[Stian Eide]

Hi Max
Did some more testing, muting on the iphone side , makes the audio good, also when using headset
Wondering if the "detect speech" could help on this issue

Testing at https://appr.tc/ same pc and phone audio is perfect

 

[Max]

Good day.
We cannot reproduce the issue on demo.flashphoner.com in Video Chat example https://demo.flashphoner.com:8888/client2/examples/demo/streaming/video-chat/video-chat.html between Chrome 80.0.3987.149 (Windows 10) and Safari (iOS 13.4), both sides sounds clear.
But if you're using internal speaker and microphone on iPhone, and other side webcam and microphone are in the same location, there can be echo on iPhone.

Wondering if the "detect speech" could help on this issue

There is an example of speech detection in Media Devices code.

 

[Stian Eide]

HI Max
Thank you for looking into it, we did some more testing towards other IOS phones both with iphone XS with ios 13.3.1 and 13.4 and we cannot reproduce it either, so the one phone we have the issue with(XS 13.3.1) still has the issue, must be something specific wrong with the phone, only strange thing is that the phone works good on appr.tc but they probably do some more audio processing. For now we consider this not to be a problem, we will report back if we see this behavior on other phones

 

[Lee]

Hello:

We are facing this issue, also. Many users reported the mute for no reason. Sometimes work, sometimes don't.
Using 5.2.563

 

[Max]

Good day.

We are facing this issue, also. Many users reported the mute for no reason. Sometimes work, sometimes don't.

Do you hear noisy audio (as described in this post) or echo on mobile device (as described in this post)?
If yes, please use speech detection to automatically mute the local audio while other side is speaking.
If no, please create a separate topic and describe your problem in details.