Can't Get Embed Player or Player to Work

[Kevin Carroll]

Using the flashphoner demo server (https://wcs5-us.flashphoner.com:8888/dashboard.xhtml) I can play a stream using the embedded player and player examples. I created an instance on AWS and the streams don't play I just get the spinning white animation. Wondering if it was an issue with the AWS server I then installed WCS5 on my local machine and I it is the same. No video. The Player will say Established and then Playing but no video. I checked the server logs and they show that they have video with a status of playing.

From server log
OBJECT:
{
"nodeId" : "JJzXfUta69g1RAU5PAnMcRFxqNXJnKsy@192.168.1.164",
"appKey" : "defaultApp",
"sessionId" : "/192.168.1.164:50492/192.168.1.164:8443",
"mediaSessionId" : "54e89c80-b5ec-11e8-9880-b74f5eedcd58",
"name" : "rtsp://xxx:xxx@XXXXXX",
"published" : false,
"hasVideo" : true,
"hasAudio" : true,
"status" : "PLAYING",
"record" : false,
"width" : 0,
"height" : 0,
"bitrate" : 0,
"minBitrate" : 0,
"maxBitrate" : 0,
"quality" : 0,
"history" : false,
"origin" : "https://192.168.1.164:8888",
"history" : false
}

Both AWS/ec2 and my local server are stock installs and they have been activated.

Any help would be greatly appreciated.

 

[Kevin Carroll]

Here is a screenshot of the admin showing the stream details and seems to look good. The player tab behaves the same way with just the white spinner.

 

[Max]

Hello
Try to update to the latest available version
https://docs.flashphoner.com/display/WCS5EN/Release+notes
Here you can find update guide
https://docs.flashphoner.com/display/WCS5EN/WCS+5.0+to+WCS+5.1+update
If it does not work after update,
try to add

rtp_force_synchronization=true

into WCS_HOME/conf/flashphoner.properties config
and restart WCS server

service webcallserver restart