Error when trying to setup Web Call Server 5

[Shaun]

Hi I am running into the following error when trying to enter my license key onto the https://<public_dns>:8888 page. I just purchased my server and launched it from AWS...any help will be greatly appreciated

License activation error
HardwareId is not valid: License hardwareId: 1318EF65B337A2721A39A222EB597513E9EF0908AD46898E3DB062367FA3D3DC79A344607A26B9A763F160768177600033D27DEBA4A215327FCAE397896EA8BC local: i-03d2efe5bf8d3f485

 

[Max]

Hello
Try to update WCS server to the latest version
1. Stop WCS server and make sure it is stopped

service webcallserver stop
ps aux | grep java

2. If server is not stopped (you see running processes in the ps output)

kill -9 PID

here PID is the process ID
3. Update server.
Download, unzip and run install.sh

wget http://flashphoner.com/download-wcs5-server.tar.gz
tar -xvzf download-wcs5-server.tar.gz
cd FlashphonerWebCallServer-5.0.2029
./install.sh

4. Activate your license from command line

cd /usr/local/FlashphonerWebCallServer/bin
./activation.sh

5. Start server.

service webcallserver start

So you can upgrade your AWS installation to the latest available version.
If you can't activate the license, try to deactivate it using ./deactivation.sh script

 

[Shaun]

Hello
Try to update WCS server to the latest version
1. Stop WCS server and make sure it is stopped

service webcallserver stop
ps aux | grep java

2. If server is not stopped (you see running processes in the ps output)

kill -9 PID

here PID is the process ID
3. Update server.
Download, unzip and run install.sh

wget http://flashphoner.com/download-wcs5-server.tar.gz
tar -xvzf download-wcs5-server.tar.gz
cd FlashphonerWebCallServer-5.0.2029
./install.sh

4. Activate your license from command line

cd /usr/local/FlashphonerWebCallServer/bin
./activation.sh

5. Start server.

service webcallserver start

So you can upgrade your AWS installation to the latest available version.
If you can't activate the license, try to deactivate it using ./deactivation.sh script

Hi Mark, Thank you for your response. At point 4 of license activation - I got the following error:

 p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px Menlo; color: #000000; background-color: #ffffff} span.s1 {font-variant-ligatures: no-common-ligatures} span.Apple-tab-span {white-space:pre}
Can not perform activation. Unexpected exception. Please contact Flashphoner support.

com.flashphoner.server.license.activation.A.B: Can not save activation code

at com.flashphoner.server.license.Activation.activate(Unknown Source)

at com.flashphoner.server.license.Activation.main(Unknown Source)

Caused by: java.io.FileNotFoundException: /usr/local/FlashphonerWebCallServer/conf/flashphoner.license (Permission denied)

at java.io.FileOutputStream.open(Native Method)

at java.io.FileOutputStream.<init>(FileOutputStream.java:221)

at java.io.FileOutputStream.<init>(FileOutputStream.java:110)

at com.flashphoner.server.license.Activation.saveActivationCode(Unknown Source)

... 2 more

 

[Max]

All these actions should be done as sudo user.

sudo -s

 

[Shaun]

All these actions should be done as sudo user.

sudo -s

Okay I got the license activated. I am trying to access the https://<public dns>:8888 page now to use the GUI interface, but I am getting this error:

Whitelabel Error Page
This application has no explicit mapping for /error, so you are seeing this as a fallback.

Tue Jan 17 08:13:36 UTC 2017
There was an unexpected error (type=Internal Server Error, status=500).
Lookup of RMI stub failed; nested exception is java.rmi.ConnectException: Connection refused to host: localhost; nested exception is: java.net.ConnectException: Connection refused (Connection refused)

 

[Max]

This means WCS server was not started properly.
If you do

ps aux | grep java

It will be 1 process (should be 2).
Please send ssh access details to logs@flashphoner.com
We will check.

 

[Max]

Please re-check your access details.
It does not work. And send again to helpdesk@flashphoner.com