Error when trying to stream rtsp from Genetec Camera

[Long]

java.lang.NullPointerException
at gov.nist.javax.sip.clientauthutils.AuthenticationHelperImpl.getNonceCount(AuthenticationHelperImpl.java:340)
at gov.nist.javax.sip.clientauthutils.AuthenticationHelperImpl.getAuthorization(AuthenticationHelperImpl.java:230)
at gov.nist.javax.sip.clientauthutils.AuthenticationHelperImpl.handleRtspAuthChallenge(AuthenticationHelperImpl.java:196)

will send report through email to support@flashphoner.com

 

[Max]

Hello.
We work on this issue (internal ticket WCS-1858). We'll let you know when fix it.

 

[Max]

Hello
Try to update to latest version 5.2.36
https://docs.flashphoner.com/display/WCS52EN/Release notes
This issue should be fixed here.

If you still have any troubles with 5.2, please provide access to your RTSP URL.
We will connect and debug. You can send RTSP URL and credentials to support@flashphoner.com

 

[Long]

I'm receiving the following error message now.

 

[Max]

Please provide access to RTSP camera stream. We will check.
If you can't provide access
1. Make tcpdump

tcpdump -i any -B 10000 -w log.pcap

2. Download pcap file, open in Wireshark and make sure you have captured RTSP packets
https://docs.flashphoner.com/pages/viewpage.action?pageId=9242002
If you see captured RTSP packets, please send log.pcap to support@flashphoner.com, we will check.
If you don't see captured RTSP packets, try to modify command "tcpdump -i any -B 10000 -w log.pcap" to capture traffic properly.
3. Send us full flashphoner.log file with errors.

 

[Max]

Hello.
We fixed authentication issue in build 5.2.39. Please update and check. If problem perststs, please provide access to RTSP camera or prepare report as described here and send to support@flashphoner.com. Make shure you have captured RTSP packets to traffic dump.