Gathering debug logs and sending reports

Discussion in 'Web Call Server 5' started by Max, Apr 19, 2018.

  1. Max

    Max Administrator Staff Member

    Gathering debug logs
    1. Enable debug logs
    Add
    Code:
    client_log_level=DEBUG
    to WCS_HOME/conf/flashphoner.properties
    2. Restart WCS server
    Code:
    service webcallserver restart
    3. Run pcap capture
    Code:
    tcpdump -i any -s 4096 -w log.pcap
    4. Make your test
    Reproduce your issue here.
    5. Stop pcap capture
    Press
    Code:
    CTRL+C
    6. Find out debug logs
    Today logs:
    Code:
    cd /usr/local/FlashphonerWebCallServer/logs/client_logs/{date}
    Sort log folders by modified time to see folders containing latest connections.
    Code:
    ls -lt
    Example:
    Code:
    ├── 13i19gto2ob34utrfs6v2er1it-11-11-11
    │   ├── client-13i19gto2ob34utrfs6v2er1it-2018.04.19.12.16.08-1524118568678.report
    │   └── flashphoner.log
    ├── 7g2hq7ah5sda3r108917v15k4c-11-10-46
    │   ├── client-7g2hq7ah5sda3r108917v15k4c-2018.04.19.12.16.07-1524118567482.report
    │   ├── flashphoner.log
    │   └── flashphoner.log.2018-04-19-11
    
    Here
    13i19gto2ob34utrfs6v2er1it-11-11-11 is a debug log folder for first Websocket connection.
    7g2hq7ah5sda3r108917v15k4c-11-10-46 is a debug log folder for second Websocket connection.
    Preparing a report
    1. Debug logs.
    2. WCS_HOME/logs/server_logs/flashphoner.log
    3. WCS_HOME/logs/server_logs/flashphoner_manager.log
    4. WCS_HOME/conf
    5. ifconfig
    Sending
    Please send report to logs@flashphoner.com with forum link in email body.
    Last edited: Apr 19, 2018

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