iframe embedding issue (issues on mobile devices)

[stather-it-consulting]

Hello

version: 5.2.780

I am using WebCallServer 5 (hosted on AWS) to embed a live-stream onto a website using an iframe.
Streaming works fine but i noticed that it doesn't work on
-Firefox mobile (tested on an Android smartphone and tablet), sometimes it fails to connect to the stream (just the loader icon, i have to stop/start the player again) and there is no audio whatever i try

-Safari mobile (on iOS 12, tested with an iPhone), it just fails to connect (no video and audio, just the loader icon)

I am only using "WebRTC" as the player technology.

Does somebody have an idea?

Best,
Thomas

 

[stather-it-consulting]

This has somehow to do with the autoplay function. Once i disabled it it worked (at least when using Firefox on an Android device)

 

[Max]

Good day.
You should use playFirstVideo() function for playback to work in Safari browser. Also, autoplay will work with muted audio only, the user action required to unmute. Please read here for details.