IOS 12.2 and 12.3 problems with video stream

Dani

Dani

Member
looks like for a few days now - ios 12.2 phones can't push the local stream back to the server (I can see the other side, but the other side can't see me)
on ios 12.3 both sides are blank - and I can't see anything on the iphone -
any idea what is the source of this issue and how to overcome it ?

I'm using the latest minor build of 5.2 server 5.2.146
 
Dani

Dani

Member
maybe I should open a new thread - but once we've upgraded to the latest version IOS 12.2 and 12.3 works perfect but 11.4 stopped working.
any idea what happened ?
 
Max

Max

Administrator
Staff member
Tell me which version of WCS (if you remember) worked with iOS 11.4?
Are you currently using the latest version of WCS (5.2.158)?
 
Dani

Dani

Member
old version was 5.1.3483
current version is: 5.2.146
the js version - I am not sure, how can I tell from the js file which version is it ?
current version (that has issues with 11.4) is 0.5.28.2753.96
 
Max

Max

Administrator
Staff member
Please update WebSDK completely:
1. Download latest WebSDK version 0.5.28.2753.96
2. Unpack tar.gz
Code: 
tar -xvzf flashphoner-api-0.5.28.2753-1c0a059d8f93408a1179ecc184b143fa6c74c027.tar.gz
3. Copy contents of flashphoner-api-0.5.28 folder to WCS_HOME/client2
Code: 
cd flashphoner-api-0.5.28
yes | cp -Rf * /usr/local/FlashphonerWebCallServer/client2
 
L

Lee

New Member
Hi Max:

For me, neither. IOS 12.0.1 was wotking before update to v.0.5.28.2753-5.2.158-3b3a69f989cd0d2206e9ac076b79fed1d775b124
I was using 5.2.131 and was wotking on my IOS 12.0.1

Lee
 
Max

Max

Administrator
Staff member
Good day.
We have reproduced this issue (internal ticket WCS-2055) and will inform you when fix it.
 
Max

Max

Administrator
Staff member
Good day.
We solved problem (internal ticket WCS-2055). There was a problem with an unsupported resolution in iOS, more detail, you can learn in the documentation.
Сhanges in WebSDK you can see on GitHub.

You should update WebSDK to latest build from this page as follows:
1. Download latest WebSDK version 0.5.28.2753.102
2. Unpack tar.gz
Code: 
tar -xvzf flashphoner-api-0.5.28.2753-bff81a5c46a36536ed2bd6fac003aeb4c0cebcc0.tar.gz
3. Copy contents of flashphoner-api-0.5.28 folder to WCS_HOME/client2
Code: 
cd flashphoner-api-0.5.28
yes | cp -Rf * /usr/local/FlashphonerWebCallServer/client2
Note that if you have changed some files previously in the client2 folder, the changes will be deleted
 
Last edited:
Dani

Dani

Member
do I need to upgrade the server side as well to latest or just the client2 folder and the code embeded in my web site ?
 
Max

Max

Administrator
Staff member
You can upgrade just WebSDK in client2 folder and your code. No need to update server side, this is only Safari browser problem.
 
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