Live broadcast not visible on instagram

[KaranBhansali91]

Hi,

We have setup a server to live broadcast to instagram app. The live stream is pushed using REST API /push/startup, it was working fine last week. Suddenly the live stream is not visible on instagram app. Attached below the log file

 

[Max]

Hello,

In the log, RTMP connection is reset, therefore the pushed stream is stopped.
Tried pushing to Instagram with the latest WCS build: sometimes connection is closed, but most times it is successful, and push is working.
Please verify the stream key is correct (it starts from "rtmp/" in the log).

 

[KaranBhansali91]

Hello,

In the log, RTMP connection is reset, therefore the pushed stream is stopped.
Tried pushing to Instagram with the latest WCS build: sometimes connection is closed, but most times it is successful, and push is working.
Please verify the stream key is correct (it starts from "rtmp/" in the log).

It is not sometimes. We have tried multiple times, same issue we have faced.

 

[Max]

Still the issue is on Instagram side:

The connection is dropping at ingest point server, so you should ask Instagram support about the issue.

 

[Max]

Please also try the following option

rtmp_push_restore=true

to automatically restore RTMP publishing if it fails like OBS does. By default, there will be 3 tries to restore with 5 seconds interval:

rtmp_push_restore_attempts=3
rtmp_push_restore_interval_ms=5000

 

[KaranBhansali91]

Please also try the following option

rtmp_push_restore=true

to automatically restore RTMP publishing if it fails like OBS does. By default, there will be 3 tries to restore with 5 seconds interval:

rtmp_push_restore_attempts=3
rtmp_push_restore_interval_ms=5000

After updating server to latest build and flasphoner.properties, the live broadcast not appearing on instagram.

 

[KaranBhansali91]

The reponse we get once the transponder started


[
{
"mediaSessionId": "ou2qcp97itc913lui2ctcj9gj8",
"streamName": "rtmp/17924422103584860?s_asc=1&s_bl=1&s_oil=2&s_oilp=videoinfra_live_multi_e2o_2_vcache_pull_prod_&s_oilu=videoinfra_live_e2o_poc&s_ow=20&s_r2f=1&s_sw=0&s_tids=1&s_vt=ig&a=Abyi-3LWcqyCIYC9",
"rtmpUrl": "rtmps://live-upload.instagram.com:443/rtmp/",
"rtmpFlashVersion": "LNX 76.219.189.0",
"rtmpTransponderStreamNamePrefix": "",
"width": 0,
"height": 0,
"fps": 0,
"bitrate": 0,
"keyFrameInterval": 0,
"rtmpTransponderKframeInterval": 60,
"muted": false,
"soundEnabled": false,
"rtmpTransponderForceKframeInterval": true,
"rtmpTransponderFullUrl": true,
"type": "INSTAGRAM",
"cId": "54026095444"
}
]

 

[Max]

Please verify the stream key is correct (it starts from "rtmp/" in the log).

Try using stream key without rtmp/. So that there was only one "rtmp" in "rtmpUrl" value: ("rtmpUrl": "rtmps://live-upload.instagram.com:443/rtmp/1795...).