RTSP failed to play

[Mack]

After reviewing the flashphoner.log:

10:00:03,300 INFO RtspAgent - pool-35-thread-1 build auth header: einstein wise rtsp://10.20.30.21/Streaming/Channels/2/ SETUP
10:00:03,301 INFO RtspAgent - pool-35-thread-1 built auth header: Basic ZWluc3RlaW46d2lzZQ==
10:00:03,301 INFO RtspAgent - pool-35-thread-1 Set auth header: Basic ZWluc3RlaW46d2lzZQ==
10:00:03,313 ERROR RtspAgent - pool-35-thread-1 Received bad response 500 Internal Server Error, aborting

It is not a credential issue since Im able to play this stream, with supplied username and password, using VLC.
Please help.

 

[Max]

Check if your RTSP source rejects connection by IP address. If not, provide us access to your problem stream, we wil check.

 

[Mack]

Max - thanks for your reply.
IP filtering is disabled. The stream is behind corporate firewall and accessible only over VPN. We can schedule a remote desktop session (TeamViewer).

Thank you.

 

[Max]

If RTSP url is inaccessible please provide debug report as described here
We will check. You can send the report to support@flashphoner.com

Additionally please provide pcap dump from VLC player.
We will compare these two. You can make a pcap dump using Wireshark.

 

[Max]

Regarding TeamViewer.
Currently we do not provide interactive sessions on this support level (forum support, Simple License).
So we need either full dumps or direct access to RTSP stream.

 

[Mack]

I sent full report yesterday to support. I received the email from the support that I need to create the thread on this forum.

 

[Max]

Please send a message to support@flashphoner.com and add link to this forum thread in the message body.
Then we will be able to match your previous debug logs and this thread.

 

[Mack]

Just did, thank you.

 

[Max]

We have checked logs.
RTSP source sends Internal server error upon SETUP request from WCS.
Please check your RTSP logs if it is possible.
Waiting for pcap log from VLC.
We need to compare these two dumps to find out what is wrong.
Perhaps your RTSP server / cam rejects connection from WCS IP but does not reject connection from your IP (VLC).