rtsp not streaming in web player

[lucky]

I'm trying to stream rtsp from ip camera but player first shows playing and then shows rtsp agent shutdown even if the same rtsp stream is playing in vlc easily.I'm attaching the snapshots

 

[Max]

Hello
Try to configure WCS server WCS_HOME/conf/flashphoner.properties

rtp_force_synchronization =true

Then restart

service webcallserver restart

Please share your camera for external connection and send RTSP url to logs@flashphoner.com
We will check.

 

[lucky]

Still same issue after this modification. Camera is in private network and hence it dont have a public ip.Anyways i'm using sony snc ch110

 

[lucky]

This is snapshot of setting i have changed as you told

 

[Max]

Camera is in private network and hence it dont have a public ip.Anyways i'm using sony snc ch110

Could you please share following logs
1. WCS_HOME/logs
2. WCS_HOME/conf
3. log.pcap
tcpdump -s 4096 -w log.pcap
4. Run Wireshark, capure traffic and send us wireshark.pcap too.
Please zip and send to logs@flashphoner.com
We will check.

 

[lucky]

there are multiple files available in wcs_home/logs and wcs/conf. Which one would you like to see?

 

[Max]

Share all files please.
Since you don't provide ssh we need full information about configuration and logs.

 

[lucky]

upload size is 46mb but you have allow upload size of 1 mb only

 

[Max]

Please share over google drive, dropbox or another storage service.
Then please send the download link to logs@flashphoner.com

 

[lucky]

below are the logs

 

[lucky]

and here is my wireshark capture of comunicatiion between my windows pc and my linux web call server.

 

[Max]

Not enough information. Please share
- server log (from WCS_HOME/logs/server_logs) and
- full traffic dump captured on the server:

tcpdump -s 4096 -w log.pcap

 

[lucky]

WCS_HOME/logs/server_logs contains logs of size 11 gb.How to share such huge data.

 

[lucky]

does trial license will not work if i remove previous installation and install it again but license period have not expired

 

[Max]

WCS_HOME/logs/server_logs contains logs of size 11 gb.How to share such huge data.

You can remove logs older then 8 hours

tmpwatch -vv 8 WCS_HOME/logs/server_logs

In fact we need latest logs only.

does trial license will not work if i remove previous installation and install it again but license period have not expired

Yes you can do that. You will be able to use existing license after reinstall.

 

[lucky]

old license is not working see the snap.thanks

 

[Max]

Hello
The activation.sh script sends HTTPS request to server https://my.flashphoner.com:443
As I can see from your screenshot, you have a firewall affecting this request. So please try to fix it on your firewall end.

 

[lucky]

thanks for reply successfully activated now.

 

[lucky]

here i'm attaching all logs.thanks

 

[lucky]

Now it keep showing this.thanks