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Discussion in 'General Discussion' started by Mohit, Jan 9, 2019.
We are getting "Stopped by session disconnect" error, Can somebody will help to resolve this error?
Please collect logs and configuration files as described here and send to firstname.lastname@example.org. We will check.
requested details are sent on email@example.com
We checked your logs. Seems like your RTMP streamer device correctly stops publishing with RTMP command deleteStream:
The player which plays the stream at the moment closes its connection with message "Stopped by session disconnect". After that, players which try to play the stream get message "Session does not exist".
So you have to check RTMP streamer device settings to prevent stream unpublishing, or to setup stream republishing.
If you wish to use stream monitoring functions you should enable it with setting
Before few days we have moved WCS to new high configuration server, and in previous server everything working fine with WCS version 5.1.3603
FYI, we are using vidiu pro to stream video, and we have observed that vidiu have 'Live' status while we get "Stopped by session disconnect" message
Please do the following:
1. Start to collect traffic dump with tcpdump
2. Start WCS
3. Stop traffic dump collection when you get "Stopped by session disconnection"
Then send us this dump.
Also, try to:
1. Publish RTMP stream to Wowza, e.g. rtmp://wza4-demo.flashphoner.com:1935/live
2. Play the stream from Wowza with some player (e.g. VLC)
3. Check if stream stops publishsing
OKay will do that,
You can see in our web portal https://funbetexchange.com:8888 inside monitoring->streaming->real-time->details that some users are connected and for some users status is pending which are recently connected. means streaming is working fine for already connected users but after sometime if user refresh browser or new user try to connect then status will be pending.
Every stream gets PENDING status right after publish or play request. In case of playback, status changes from PENDING to PLAYING if playback successfully starts, or to FAILED if not.
In your logs we see playStream requests in PENDING status for streams that is already unpublished, then they changes to FAILED, and this is normal behaviour.
You can check if stream is published on server with REST API query
If stream is published, you will see it in response, if not, response will be 404 Not found.
So if your RTMP streams are pushed correctly to Wowza and played from it, we need traffic dump to check why WCS supposes stream to be unpublished. If problem occurs with Wowza too, you should check Vidiu Pro setup.
okay, but when stream status is pending for some users that time how those users are able to see stream video which are connected just after stream published
Just checked running stream in VLC and it's working fine, we can see video in VLC but new users not able to play video.
console log screen shot https://1drv.ms/u/s!AtaOL5PZ_MKtiRZD0vrOdOxNg6vx
Same issue is happening in https://funbetexchange.com:8888/dashboard.xhtml, that means we have implemented ws player in a correct way.
Please do the following:
1. Stop WCS
2. Start to collect traffic dump with tcpdump
3. Start WCS
4. Stop traffic dump collection when you get "Stopped by session disconnection"
Then send us link to collected traffic dump.