Stream don't work on motorola moto g power

V

Viktoriia

New Member
Hi.
We have error when try to publish stream from Motorola moto g power (with mobile internet).
I don't have this device for testing but have log from server side (in logs.txt).
 

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Max

Max

Administrator
Staff member
Good day.
The log contains "info" : "Failed by ICE timeout". The message means DTLS/ICE connection is not established between client and server. That usually happpens when media UDP ports (31001-32000/udp by default) is closed, so client can't connect to these ports to send or receive media traffic.
Please check ports availability as described here.
If ports seems to be available, it means ISP blocks DTLS (to prevent Tor connections). In this case, using TCP transport may help.
 
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