Support for Amazon?

[Jazmin Cavallero]

hi
we are trying to make WCS in Amazon, and we are finding some issues
in the two-way streaming demo, i seem to be able to publish, but not to play that stream
can you help me, please?
thanks!
(attached, the console)

 

[Max]

Hello

This issue is generally related to AdBlock Chrome Extension and iframes which used in our demo page.
Try to open pure html page clicking 'Share Demo' icon.
It should resolve the issue.

 

[Jazmin Cavallero]

no, i still can't
now it says
FAILED
Session is not initialized or terminated on play ordinary stream

 

[Max]

Please provide SSH access to AWS server.
We will check.
support@flashphoner.com

 

[Max]

We checked your server settings. The problem was in media ports range in WCS/conf/flashphoner.properties file. The ports range that was set in this file

media_port_from=41001
media_port_to=42000

was blocked on server. We have changed ports range to default

media_port_from=31001
media_port_to=32000

and stream publishing from browser via WebRTC now works as well as stream playback.

 

[Jazmin Cavallero]

thanks for the fix! i would have never ever catch that
now, the demo is working properly on desktop chrome, but it fails in iPhone (both Safari and Chrome)
how can i debug this?
https://devstage.com.ar/flashphoner...ming/two_way_streaming/two_way_streaming.html

 

[Max]

As we can see, you use self-signed SSL sertificate that shipped with WCS. iOS browsers does not support self-signed sertificates, so you have to get and import SSL sertificates (look here for good example) or allow access to your demo pages through HTTP (not HTTPS only).

 

[Jazmin Cavallero]

thanks for all of your support so far
we've made it work for a minute, but then i overwrote my files with the original demo ones and it broke again
can you please help me with the "unknown device audiooutput" error in the console?
sorry and thanks!

source: https://devstage.com.ar/demo/examples/demo/streaming/two_way_streaming/two_way_streaming.html

 

[Max]

Please provide ssh and admin password to server dashboard. https://host:8888
support@flashphoner.com
We will check.

 

[Max]

we've made it work for a minute, but then i overwrote my files with the original demo ones and it broke again

We checked your server logs.
From yesterday, 30-08-2018, in server logs WCS_HOME/server_logs/flashphoner.log on every stream publishing there is the message "License period is expired". This may occur when NTP time synchronization between your server and license server is failed due to connection lost. In this case the first to try is to restart the server, we did it, and your server works again.
A tip for the future: on any problem first check server logs, it may be useful to handle the issue.
If license error occurs again and again (and your trial period is not expired actually), you should check the connection to license servers and, may be, to setup proxy as described here.

can you please help me with the "unknown device audiooutput" error in the console?

This is not error message, but information, and it should not scare you. However, we try to reproduce it and see what we can do.