Unable to installed flashphoner on my rackbankcloud server

[swatisinhamis]

as per the document when we run the command unable to install Flashphoner on my ubuntu cloud machine (rack bank cloud service)

 

[Max]

Make sure you have install.sh file
You can also send SSH access details via this form
We will check.

 

[swatisinhamis]

I have sent you the SSH access. Please review it, and if any changes are required, kindly make them and send it back to me. This will ensure that we don't miss any steps next time.

 

[Max]

Seems like WCS archive is not fully downloaded. Please download the latest build here: 5.2.1847

wget https://flashphoner.com/downloads/builds/WCS/5.2/FlashphonerWebCallServer-5.2.1847.tar.gz

It should be installed correctly

 

[swatisinhamis]

@Max ok I installed latest version can you please check if the server started or not it shows error

 

[Max]

Please run the command

sudo /usr/local/FlashphonerWebCallServer/bin/webcallserver set-permissions

then restart WCS: Folder permissions setting when starting from flashphoner user
Please also refer to the doc about starting and stopping WCS: Starting and stopping

 

[swatisinhamis]

thanks now it shows server is started.can you please check everything is working properly or not

 

[swatisinhamis]

Can you Please provide me admin password for this server And Please give us a one free trial version

 

[Max]

Default login password:

For non Amazon AWS servers

admin admin
demo demo

For AWS server

admin {instance ID}
demo demo

Trial License

Downloads | Flashphoner Streaming & Calls for Web

Download and install Web Call Server 5.2

flashphoner.com

 

[swatisinhamis]

when we install this on aws ec2 we get this error

 

[Max]

If you deploy AWS instance from scratch, you must install JDK. Please refer to this doc: Requirements and prerequisites
If you prefer to use AWS Marketplace image, it already includes all the prerequisites needed and WCS installed: WCS automatic deployment from Amazon AWS Marketplace. But it is hourly billed by Amazon and does not support a custom license.

 

[neetesh]

after installing JDK
service webcallserver start
run the above command but I am getting error

Job for webcallserver.service failed because the control process exited with error code.
See "systemctl status webcallserver.service" and "journalctl -xeu webcallserver.service" for details.
I am provide below image, you can check.

I have run

 

[Max]

Try the following command:

sudo systemctl restart webcallserver

If the problem persists, check a system journal for details as systemd recommends:

sudo journalctl -xeu webcallserver.service

 

[neetesh]

i have try above command but the error is same

 

[Max]

Seems like you have to wait before restarting the service:

Wait at least 5 minutes then try to restart it again. If server still does not start, check the file /usr/local/FlashphonerWebCallServer/logs/startup.log for errors.

 

[neetesh]

In error log
[2023-12-27 07:43:21] INFO updateToJava - /usr/local/FlashphonerWebCallServer/conf/wcs-core.properties is copied to /usr/local/FlashphonerWebCallServer/conf/wcs-core.properties.backup.0
[2023-12-27 07:43:21] INFO updateJavaProperties - Java properties are updated to support Java 11
[2023-12-27 07:43:21] INFO updateJavaProperties - Please review wcs-core.properties for changes
[2023-12-27 07:43:21] ERROR setIp - Cannot detect IP addresses automatically, please edit flashphoner.properties file to set them manually or run 'webcallserver set-ip' command
[2023-12-27 07:43:27] ERROR setIp - Cannot detect IP addresses automatically, please edit flashphoner.properties file to set them manually or run 'webcallserver set-ip' command
[2023-12-27 07:43:32] ERROR setIp - Cannot detect IP addresses automatically, please edit flashphoner.properties file to set them manually or run 'webcallserver set-ip' command
[2023-12-27 07:43:38] ERROR setIp - Cannot detect IP addresses automatically, please edit flashphoner.properties file to set them manually or run 'webcallserver set-ip' command
[2023-12-27 07:43:44] ERROR setIp - Cannot detect IP addresses automatically, please edit flashphoner.properties file to set them manually or run 'webcallserver set-ip' command
[2023-12-27 07:45:10] INFO checkObjectPermissions - Skip excluded folder: /usr/local/FlashphonerWebCallServer/web
[2023-12-27 07:45:10] INFO checkObjectPermissions - Skip excluded folder: /usr/local/FlashphonerWebCallServer/lib
[2023-12-27 07:45:10] INFO checkObjectPermissions - Skip excluded folder: /usr/local/FlashphonerWebCallServer/client
[2023-12-27 07:45:10] INFO checkObjectPermissions - Skip excluded folder: /usr/local/FlashphonerWebCallServer/tools
[2023-12-27 07:45:11] INFO checkObjectPermissions - Skip excluded folder: /usr/local/FlashphonerWebCallServer/client2
[2023-12-27 07:45:11] INFO setPermissions - Permissions are already set to user flashphoner
[2023-12-27 07:47:04] ERROR setIp - Cannot detect IP addresses automatically, please edit flashphoner.properties file to set them manually or run 'webcallserver set-ip' command
[2023-12-27 07:47:10] ERROR setIp - Cannot detect IP addresses automatically, please edit flashphoner.properties file to set them manually or run 'webcallserver set-ip' command
[2023-12-27 07:47:15] ERROR setIp - Cannot detect IP addresses automatically, please edit flashphoner.properties file to set them manually or run 'webcallserver set-ip' command
[2023-12-27 07:47:21] ERROR setIp - Cannot detect IP addresses automatically, please edit flashphoner.properties file to set them manually or run 'webcallserver set-ip' command
[2023-12-27 07:47:26] ERROR setIp - Cannot detect IP addresses automatically, please edit flashphoner.properties file to set them manually or run 'webcallserver set-ip' command
[2023-12-27 07:47:48] INFO checkObjectPermissions - Skip excluded folder: /usr/local/FlashphonerWebCallServer/web
[2023-12-27 07:47:48] INFO checkObjectPermissions - Skip excluded folder: /usr/local/FlashphonerWebCallServer/lib
[2023-12-27 07:47:49] INFO checkObjectPermissions - Skip excluded folder: /usr/local/FlashphonerWebCallServer/client
[2023-12-27 07:47:49] INFO checkObjectPermissions - Skip excluded folder: /usr/local/FlashphonerWebCallServer/tools
[2023-12-27 07:47:49] INFO checkObjectPermissions - Skip excluded folder: /usr/local/FlashphonerWebCallServer/client2
[2023-12-27 07:47:49] INFO setPermissions - Permissions are already set to user flashphoner

 

[Max]

1. Try to set permissions

sudo /usr/local/FlashphonerWebCallServer/bin/webcallserver set-permissions

2. If it does not help, try to set launch from root user

sudo /usr/local/FlashphonerWebCallServer/bin/webcallserver set-root-mode enable

 

[neetesh]

I have run above given command but error is same

 

[Max]

Check file
/usr/local/FlashphonerWebCallServer/conf/flashphoner.properties

Make sure
ip = {Public AWS Instance IP}
ip_local = {Private AWS Instance IP}

Try to launch in standalone mode
cd /usr/local/FlashphonerWebCallServer/bin
sudo ./webcallserver start standalone

Copy and past log output
Press CTRL+C to exit from launch

If nothing helps, please send SSH access to your instance using this form.

 

[Max]

[2023-12-27 07:43:27] ERROR setIp - Cannot detect IP addresses automatically, please edit flashphoner.properties file to set them manually or run 'webcallserver set-ip' command

Seems like the startup script cannot detect IP addresses automatically. Use the command

sudo /usr/local/FlashphonerWebCallServer/bin/webcallserver set-ip

and answer the questions the command asks.