*URGENT* clients can't connect to the WebCallServer - I get 502 from activation is it related ?

[Dani]

02:00:33,657 ERROR Subscription - Subscription Thread Ping failed
com.flashphoner.server.license.activation.A.A: Can not get response from activation server https://my.flashphoner.com/license/...&serverId=XXXXXXXXXXXXXXX&hostname=myhostname
at com.flashphoner.server.license.Activation.httpsRequest(Unknown Source)
at com.flashphoner.server.license.Activation.ping(Unknown Source)
at com.flashphoner.server.license.B.B.A(Unknown Source)
at com.flashphoner.server.license.B.B.C(Unknown Source)
at com.flashphoner.server.license.B.B.run(Unknown Source)

 

[camaro396]

+1 here. Restarting a service helped to keep it working but still I get these 502s in license.log.
Tried to cURL that URL and it worked OK.

 

[Max]

Good day.
We experienced an outage on our licensing servers. The issue has been resolved, and we’re investigating the root cause. Nowall the servers should work.

 

[Dani]

Thanks. I think a grace period should be applied so service will not die in such case - if license server cannot be reached let the server run for at least 72 hours before you "kill" the service, giving you enough time to recover without effecting running customers