Video can't see in ios

[syspro]

i tried test in IOS (version 12.3) using Safari (version 12.3) . But video is fail can't display. is it possible to use in ios browser? How to do to display video in ios?

 

[Max]

Good day.
First of all, please update WCS (it includes a new version of WebSDK ) to the latest from Release notes page (some problems with iOS have been resolved in new versions) and retry the test. If this does not help please collect logs as described here. Note that in new builds you can use a special script to gather logs collected. Send logs to support@flashphoner.com, we will check.

 

[syspro]

what's the new version of WebSDK? How can i check version in my server?

 

[Max]

How can i check version in my server?

You can see your version WCS:

cat <WCS home directory>/conf/WCS.version

and WebSDK version (you can define it by its hash on Web SDK release notes page):

cat <WCS home directory>/client2/client.version
<version>-<hash>

what's the new version of WebSDK?

WebSDK versions are listed on Web SDK release notes page, but you just need to install the latest version of WCS (it contains WebSDK).