WCS CPU high

[Angel Lu]

May I know which log file you need?
And which setting file?

 

[Max]

Hello

We need
1. All logs in the folder WCS_HOME/logs for last 24 hours
2. All configs in the folder WCS_HOME/conf
3. Heap dump
Please zip this and send download link to logs@flashphoner.com for analyzing

How to get the heap dump:
1. Execute jps and find out PID of server process:

# jps
22336 Server
22292 wcs_manager-1.0.jar
32741 Jps

2. Create server heap-dump with jmap:

# jmap -dump:file=/tmp/server.hprof 22336
Dumping heap to /tmp/server.hprof ...
Heap dump file created

3. Dump may have over 1 Gb size, so you can share it with i.e. google drive.

 

[Angel Lu]

Hi Support,
This log we found in flashphoner.log. Seems one thread close.
And after this log, the server CPU and memory will start higher then before.
05:27:18,534 INFO WSClient - WS-pool-6-thread-1 Close connection for channel [id: 0x305b4f2f, /36.76.151.96:8222 => /10.1.81.34:8080] with status code: 1000

 

[Angel Lu]

This is the log file

 

[Max]

Hello
Please install latest JDK 8, latest update from here:
http://www.oracle.com/technetwork/java/javase/downloads/jdk8-downloads-2133151.html
Here you can find JDK installation instruction:
https://flashphoner.com/docs/wcs5/w...eparing_for_installation-jdk_installation.htm
Once it is installed
1. Make sure it was installed properly

java -version

2. Try to run jmap

ln -s /usr/java/default/bin/jmap /usr/bin/jmap
jmap

3. Try to run jstack

ln -s /usr/java/default/bin/jstack /usr/bin/jstack
jstack

4. Restart wcs server on the new java

service webcallserver restart

If you encounter CPU or memory grow again, please execute jstack.

jstack 12345 >> 12345.txt

here 12345 is process ID

Please zip and send
1. 12345.txt jstack file
2. WCS_HOME/conf
3. WCS_HOME/logs (last 24 hours)
4. Heap dump.
We need all these files