WCS3 upgrading issue (3.0.885 -> 3.0.1312). Cannot activate

I

Indrajith K L

New Member
Hi there, today we upgraded our Flashphoner Web Call server 3.0.885 to 3.0.1312 but the issue is neither we cannot activate our server or we cannot start the server.
While running activation.sh with our License number we get the following error:

Code: 
It seems we can not connect to activation server or get response on the activation request. Make sure the server is able to connect to Internet.
com.flashphoner.my_flashphoner.licenser_agent.B.A.B: Can not get response from activation server
    at com.flashphoner.my_flashphoner.licenser_agent.Activation.httpsRequest(Unknown Source)
    at com.flashphoner.my_flashphoner.licenser_agent.Activation.activate(Unknown Source)
    at com.flashphoner.my_flashphoner.licenser_agent.Activation.main(Unknown Source)
Caused by: javax.net.ssl.SSLException: java.lang.RuntimeException: Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty
    at sun.security.ssl.Alerts.getSSLException(Alerts.java:208)
    at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1904)
    at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1862)
    at sun.security.ssl.SSLSocketImpl.handleException(SSLSocketImpl.java:1845)
    at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1366)
    at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1343)
    at sun.net.www.protocol.https.HttpsClient.afterConnect(HttpsClient.java:559)
    at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:185)
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1301)
    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:254)
    ... 3 more
Caused by: java.lang.RuntimeException: Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty
    at sun.security.validator.PKIXValidator.<init>(PKIXValidator.java:90)
    at sun.security.validator.Validator.getInstance(Validator.java:179)
    at sun.security.ssl.X509TrustManagerImpl.getValidator(X509TrustManagerImpl.java:314)
    at sun.security.ssl.X509TrustManagerImpl.checkTrustedInit(X509TrustManagerImpl.java:173)
    at sun.security.ssl.X509TrustManagerImpl.checkTrusted(X509TrustManagerImpl.java:186)
    at sun.security.ssl.X509TrustManagerImpl.checkServerTrusted(X509TrustManagerImpl.java:126)
    at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1428)
    at sun.security.ssl.ClientHandshaker.processMessage(ClientHandshaker.java:209)
    at sun.security.ssl.Handshaker.processLoop(Handshaker.java:913)
    at sun.security.ssl.Handshaker.process_record(Handshaker.java:849)
    at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1023)
    at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1332)
    at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1359)
    ... 8 more
Caused by: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty
    at java.security.cert.PKIXParameters.setTrustAnchors(PKIXParameters.java:200)
    at java.security.cert.PKIXParameters.<init>(PKIXParameters.java:120)
    at java.security.cert.PKIXBuilderParameters.<init>(PKIXBuilderParameters.java:104)
    at sun.security.validator.PKIXValidator.<init>(PKIXValidator.java:88)
    ... 20 more
We tried pinging various server to check the outgoing connection, but there is noting wrong with internet connection. Our server is in Amazon EC2. Is there any additional configuration we should do?

Thanks
 
Max

Max

Administrator
Staff member
Try this
Try to edit activation.sh script and add similar string:
Code: 
-Djavax.net.ssl.trustStore=/etc/ssl/certs/java/cacerts
 
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