When Using TCP, always disconnect..

[nathvela]

When I use this setting, I always get STREAM_STATUS.FAILED after a while maybe after 5 minutes after initial publish.
ice_tcp_transport=true

And when I use :
ice_tcp_transport=false:
I dont get the disconnects but there are short pauses/freezes in the stream published..

1. This happens on both chrome and firefox.
2. This happens no matter the load. We've tested on 1 publisher and more than 100.. The same thing.



How can I solve this.. Thank you

 

[Max]

Is this a single server or part of CDN?
What is server version?
1. Server version.
2. OS version and browser version
3. Server config flashphoner.properties
4. How to test.
Please provide more information. We had similar problems in 5.2.65 versions. It should be fixed now.
https://docs.flashphoner.com/display/WCS52EN/Release+notes

 

[nathvela]

Hi,

This is a single server .

1. WCS V5.2.108
2. OS Version - Mac OSX 10.13.1, Chrome 73.0.3683
3. flashphoner.properties:
#server ip
ip =69.59.196.196
ip_local =69.59.196.196
#codecs
codecs_exclude_sip =mpeg4-generic,flv,mpv
codecs_exclude_streaming =flv,telephone-event
codecs_exclude_sip_rtmp =opus,g729,g722,mpeg4-generic,vp8,mpv
#websocket ports
ws.port =8080
wss.port =8443
rtp_receive_buffer_size=131072
rtp_send_buffer_size =131072
webrtc_cc2_twcc=false
#codecs=opus,alaw,ulaw,g729,speex16,g722,mpeg4-generic,telephone-event,h264,vp8,flv,mpv
codecs=opus,alaw,ulaw,g729,speex16,g722,mpeg4-generic,telephone-event,vp8,h264,mpv
webrtc_cc2_local_k_threshold=0.1
webrtc_cc2_min_remb_bitrate_bp=100000
disable_streaming_proxy=true
ice_tcp_transport=true
rtp_force_synchronization=true
keep_alive.algorithm=NONE

4. You may test at:
https://wcs4.icondat.com:8888/client2/examples/demo/streaming/streamer/streamer.html

Additional Info:
I am attaching a sample log for when this happens.
The exact line is at 11:01:55,704 - It says IceTimeoutThread, maybe ths helps.


Thanks

 

[Max]

Did you open TCP ports range [31000-32000] on your server?
Try to bind port from this range by a service, i.e. 31001 then do

telnet 69.59.196.196 31001

 

[nathvela]

Yes the port range is open. iptables is stopped and Ive successfully telnet to
69.59.196.196 31001 when I run httpd on that port.

 

[Max]

Please send SSH access to support@flashphoner.com
We will check

 

[Max]

Checked publishing on your server as it is configured (with ice_tcp_transport=true) - it does work, though sometimes "Failed to send, channel is not available" occur (i.e., TCP connection is dropped).
Please update the flashphoner.properties
- add

media_port_from=31001
media_port_to=32000

- remove

keep_alive.algorithm=NONE

- add the setting for client logs

client_log_level=debug

Restart the WCS

service webcallserver restart

If the issue is reproducible, send server and client logs and traffic dump (per the error report procedure).