WSS connection issues

We have implemented an SSL certificate on our webserver and now we need to implement WSS service in order to browser allows websockets connections. I followed steps described in WCS Admin Guide in the Security section (page 91) to import certificates. SSL certificates are provided by GoDaddy and we got the TomCat related files. No PEM files were included, thus, we converted them before to import. We used the following instructions to import:
openssl pkcs12 -export -in tgn.crt -inkey tgn.key -out tgn.p12 -name "*"
keytool -importkeystore -srckeystore tgn.p12 -srcstoretype PKCS12 -destkeystore /usr/local/FlashphonerWebCallServer/conf/wss.jks
openssl x509 -in root.crt -out root.pem -outform PEM
keytool -import -keystore /usr/local/FlashphonerWebCallServer/conf/wss.jks -file root.pem -alias ca-root
openssl x509 -in bundle.crt -out bundle.pem -outform PEM
keytool -import -keystore /usr/local/FlashphonerWebCallServer/conf/wss.jks -file bundle.pem -alias ca-intermediate
No errors were reported during import process. Just "Certificate was added to keystore"
Then we added the corresponding password configuration into the configuration file:
We restarted service after that but connection goes TIMED OUT. SSL is working properly on Apache for HTTPS service.
What can be wrong with configuration process or what can we do to solve this issue? Thanks


Staff member
Did you set
in flashphoner.xml?
Try to open this page in your web browser:
What do you see? Click on https badge in the browser URL string. What is HTTPS details?
You will be able to see similar picture if HTTPS is configured properly:

This is our flashphoner.xml

This is the Chrome console logs with TIMED OUT output.

And this is the netstat -nlp | grep java output to check opened ports. Port 8443 is open and allowed by firewall.

https://[our-server-name]:8443 stay loading (seems that trying to handshake ssl connection) but then there is no response in the browser.


Staff member
Then we added the corresponding password configuration into the configuration file
wss.keystore.password must be configured in the config.
Is it a typo?


Staff member
This page does not provide any response. It just indicates whether https works or not.
"The following settings in the file are responsible for Secure Websockets".
It is an error in docs. We will fix it. Thanks.
If you open default config you will see default settings