Incorrect color shown on the video

[tonyportersec]

I have a rtsp link, which viewing on the browser (tested chrome and edge) will have color incorrect problem, but no problem on the same PC using VLC player. Also the video viewing on another PC and iPad using the demo page will have no problem. What could be the problem?

 

[Max]

Good day.
Please provide access to RTSP stream using this form, we will check.
Also please check if hardware acceleration is enabled/disabled in browser which playing video with wrong colors.

 

[tonyportersec]

sent

 

[Max]

We tested the strem provided. It's playing without any distortions on demo server in the following browsers:
Chrome 95.0.4638.69
MS Edge 95.0.1020.44
Firefox 94.0.1
with hardware acceleration both enabled and disabled:

Seems like it is a certain PC hardware problem. VLC plays streams with hardware acceleration disabled by default (they claim for stability).
As workaround, try to disable HW acceleration in Chrome and Edge for this stream to play.

 

[tonyportersec]

Tried restart PC before the test:
Tried disable hardware acceleration or not on the Chrome and Edge, still have problem.
Tried disable hardware acceleration or not on VLC, still no problem.

 

[Max]

Tried restart PC before the test:
Tried disable hardware acceleration or not on the Chrome and Edge, still have problem.
Tried disable hardware acceleration or not on VLC, still no problem.

Restart should not help in this case.
Please also try to reproduce in Firefox on the same PC.
Please try to reproduce the issue in Chrome/Edge on another PC. If it is not reproducing, this is definitely hardware problem. Unfortunately, we cannot affect or fix it by any way in this case.