Recent content by Taylor

Hello We are having an issue with our media server where recorded webm videos are not triggering the on_record_hook script. The codec priority in the sever is set to the default, favouring h264 over vp8 but we are aware that webm videos will on occasion come through which is why we originally...

Hello We are trying to use the on_record_hook script to post-process our recorded streams with ffmpeg and then copy the processed videos to an S3 bucket. However we are getting an issue on the front end where the user completes the recording but is waiting a long time for the...

Hello Max Thank you for the answer. I can now successfully stream with the custom ports. I can also confirm that the rotation bug is no longer there too when streaming on Chrome browser. Thank you so much.

Hello I am trying to upgrade the WebCallServer on AWS to 5.2.1181, however testing on the demo's Stream Recording page I immediately get a 'Failed' status upon trying to start the streaming: (Redacted URL in textbox) We are doing the upgrade so that we get the fix for the display...

Thank you Max I've noticed that the Chrome bug is marked as fixed and also checked our videos on Chrome Canary (their dev release browser) and have confirmed the latest version does not have the rotation issue. So now we just wait for stable Chrome release to have it. Cheers, Taylor

Hi Max I would like to confirm and ask a few things: Firstly I'd like to confirm the meta-data I sent to you is definitely corrupt. I'm unsure from just reading the rotation value, even though it looks very iffy, but I believe the display matrix to be incorrect since it should conform to this...

Hi Max Thank you for replying so quickly and creating a ticket to check the metadata. It seems like it is a Chrome bug as someone else has experienced the same problem and has reported it to Chrome: https://bugs.chromium.org/p/chromium/issues/detail?id=1313851&q=mp4&can=2 I've checked their...

We have just recently experienced a problem where the recorded videos are being played sideways on Chrome. The latest version of Chrome was released only 2 days ago and it has affected most of our recorded videos done through WCS. It seems unaffected by the device it was recorded on, as...

Hi Max Thank you. Enabling the webcallserver service fixed the issue and the service now automatically starts up with the server. I was using `install.sh -silent` for most of the deployments so I likely only used non-silent installation in the first deployment and forgot about it afterwards...

Hi Max After resolving the license issue I've been able to successfully deploy and test the media servers on the Google Cloud Platform. However I encountered another issue where the 'webcallserver' service doesn't start when I try starting back up the VM instance. When I use the Google Cloud...

Hi Max After following your advice, I checked the server logs and found these error logs regarding the license expiration: 00:21:57,651 ERROR MediaHandler - main publishStream exception com.flashphoner.server.license.manager.exception.LicensePeriodIsExpired at...

Hello I've been following the Flashphoner document here with regards to deploying and testing a WCS on the Google Cloud Platform. Following the instructions in the document I managed to start up a WCS and log into it however when I tested the streaming functionality it returned with an instant...

Hello We've been testing and deploying the WCS to the Google Cloud Platform and I have a question about licensing. We currently use AWS to deploy EC2 instances of the WCS using the AMI provided by you in the AWS Marketplace...

Hi I am writing to understand the possible impacts that may happen as a result of sanctions against Russia. We are currently subscribed to the Flashphoner WCS on AWS Marketplace. Do you expect the web call servers running on AWS to be impacted if sanctions are applied at a larger scale? If...

Hello Max Thank you for the quick reply. This is the kind of answer I was hoping for. I will let the team know about the potential issue with the latest Chrome build and what we can do regarding the potential issue that it's due to an unreliable network. As for setting transport publishing to...