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    AWS Auto Scaling with Stream Recording

    Hello We've been setting up the WCS servers to sit behind a Load Balancer and Auto Scaling Group and found an issue when dealing with scaling down. We don't think it's solvable based on the requirements that we want, however we decided to post it here in case anyone has a solution. So with our...
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    ICE Timeout in AWS Load Balancer

    Thank you Max for the answers and speedy response
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    ICE Timeout in AWS Load Balancer

    Hello We've been following this article to setup the WCS servers on AWS behind a Load Balancer and enable Auto Scaling: AWS load balancer with auto scale quick setup Following the steps above we managed to successfully setup an Application Load Balancer and have AWS deploy 2 WCS servers under...
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    Issues Updating WCS on AWS

    Hi Max Thank you for the quick reply. I've applied the change and can confirm our media server now works.
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    Issues Updating WCS on AWS

    Hello We've been trying to install the latest WCS build 5.2.2013 onto our AWS platform but have been experiencing a few issues. Our process is to launch a new EC2 instance using the latest WCS image on AWS marketplace, currently at 5.2.1482, download and install the latest build onto the...
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    On Record Hook Script not triggering

    Hello We are having an issue with our media server where recorded webm videos are not triggering the on_record_hook script. The codec priority in the sever is set to the default, favouring h264 over vp8 but we are aware that webm videos will on occasion come through which is why we originally...
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    on_record_hook script taking too long

    Hello We are trying to use the on_record_hook script to post-process our recorded streams with ffmpeg and then copy the processed videos to an S3 bucket. However we are getting an issue on the front end where the user completes the recording but is waiting a long time for the...
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    Issue with Custom WebSocket Port on WCS 5.2.1181

    Hello Max Thank you for the answer. I can now successfully stream with the custom ports. I can also confirm that the rotation bug is no longer there too when streaming on Chrome browser. Thank you so much.
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    Issue with Custom WebSocket Port on WCS 5.2.1181

    Hello I am trying to upgrade the WebCallServer on AWS to 5.2.1181, however testing on the demo's Stream Recording page I immediately get a 'Failed' status upon trying to start the streaming: (Redacted URL in textbox) We are doing the upgrade so that we get the fix for the display...
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    Playback Issue on Chrome for Recorded Videos

    Thank you Max I've noticed that the Chrome bug is marked as fixed and also checked our videos on Chrome Canary (their dev release browser) and have confirmed the latest version does not have the rotation issue. So now we just wait for stable Chrome release to have it. Cheers, Taylor
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    Playback Issue on Chrome for Recorded Videos

    Hi Max I would like to confirm and ask a few things: Firstly I'd like to confirm the meta-data I sent to you is definitely corrupt. I'm unsure from just reading the rotation value, even though it looks very iffy, but I believe the display matrix to be incorrect since it should conform to this...
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    Playback Issue on Chrome for Recorded Videos

    Hi Max Thank you for replying so quickly and creating a ticket to check the metadata. It seems like it is a Chrome bug as someone else has experienced the same problem and has reported it to Chrome: https://bugs.chromium.org/p/chromium/issues/detail?id=1313851&q=mp4&can=2 I've checked their...
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    Playback Issue on Chrome for Recorded Videos

    We have just recently experienced a problem where the recorded videos are being played sideways on Chrome. The latest version of Chrome was released only 2 days ago and it has affected most of our recorded videos done through WCS. It seems unaffected by the device it was recorded on, as...
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    Issues Testing WCS on Google Cloud Platform

    Hi Max Thank you. Enabling the webcallserver service fixed the issue and the service now automatically starts up with the server. I was using `install.sh -silent` for most of the deployments so I likely only used non-silent installation in the first deployment and forgot about it afterwards...
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    Issues Testing WCS on Google Cloud Platform

    Hi Max After resolving the license issue I've been able to successfully deploy and test the media servers on the Google Cloud Platform. However I encountered another issue where the 'webcallserver' service doesn't start when I try starting back up the VM instance. When I use the Google Cloud...
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    Issues Testing WCS on Google Cloud Platform

    Hi Max After following your advice, I checked the server logs and found these error logs regarding the license expiration: 00:21:57,651 ERROR MediaHandler - main publishStream exception com.flashphoner.server.license.manager.exception.LicensePeriodIsExpired at...
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    Issues Testing WCS on Google Cloud Platform

    Hello I've been following the Flashphoner document here with regards to deploying and testing a WCS on the Google Cloud Platform. Following the instructions in the document I managed to start up a WCS and log into it however when I tested the streaming functionality it returned with an instant...
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    GCP and AWS Licensing

    Hello We've been testing and deploying the WCS to the Google Cloud Platform and I have a question about licensing. We currently use AWS to deploy EC2 instances of the WCS using the AMI provided by you in the AWS Marketplace...
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    Possible Media Server Impacts

    Hi I am writing to understand the possible impacts that may happen as a result of sanctions against Russia. We are currently subscribed to the Flashphoner WCS on AWS Marketplace. Do you expect the web call servers running on AWS to be impacted if sanctions are applied at a larger scale? If...
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    Video Streaming Corruption

    Hello Max Thank you for the quick reply. This is the kind of answer I was hoping for. I will let the team know about the potential issue with the latest Chrome build and what we can do regarding the potential issue that it's due to an unreliable network. As for setting transport publishing to...
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