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Thank you Max. I have sent off the data in the form. Hope it's helpful. I forgot to note in the comment for the form data that while I was able to find the PID of Java and capture the stack trace to a file, I couldn't find the thread in the output though (both the decimal and hexadecimal variant).

Hello Flashphoner We've been experience an odd issue with the WebCall Server where, randomly, the main Java process gets stuck at 100% CPU. We are unable to re-create this issue as it has only occurred on our Production Environment, has only happened 3 times in the past month, but occurs at...

Hi Max Thank you so much for the fix. Safari on iOS (both before and after 18.4) are all good. One thing we noticed though through testing is that the issue is still affecting Chrome on iOS 18.4 and above. We would like to know if it's possible to have the fix included for Chrome on iOS...

Hi Max We've also been receiving a few similar issues regarding recording streams on IOS 18.4.1. When we do a stream recording it appears to work fine within the local video playback, but when we view the video it's running at about 3fps and roughly 1/10th of the speed, all while the audio...

Hello We've been setting up the WCS servers to sit behind a Load Balancer and Auto Scaling Group and found an issue when dealing with scaling down. We don't think it's solvable based on the requirements that we want, however we decided to post it here in case anyone has a solution. So with our...

Thank you Max for the answers and speedy response

Hello We've been following this article to setup the WCS servers on AWS behind a Load Balancer and enable Auto Scaling: AWS load balancer with auto scale quick setup Following the steps above we managed to successfully setup an Application Load Balancer and have AWS deploy 2 WCS servers under...

Hi Max Thank you for the quick reply. I've applied the change and can confirm our media server now works.

Hello We've been trying to install the latest WCS build 5.2.2013 onto our AWS platform but have been experiencing a few issues. Our process is to launch a new EC2 instance using the latest WCS image on AWS marketplace, currently at 5.2.1482, download and install the latest build onto the...

Hello We are having an issue with our media server where recorded webm videos are not triggering the on_record_hook script. The codec priority in the sever is set to the default, favouring h264 over vp8 but we are aware that webm videos will on occasion come through which is why we originally...

Hello We are trying to use the on_record_hook script to post-process our recorded streams with ffmpeg and then copy the processed videos to an S3 bucket. However we are getting an issue on the front end where the user completes the recording but is waiting a long time for the...

Hello Max Thank you for the answer. I can now successfully stream with the custom ports. I can also confirm that the rotation bug is no longer there too when streaming on Chrome browser. Thank you so much.

Hello I am trying to upgrade the WebCallServer on AWS to 5.2.1181, however testing on the demo's Stream Recording page I immediately get a 'Failed' status upon trying to start the streaming: (Redacted URL in textbox) We are doing the upgrade so that we get the fix for the display...

Thank you Max I've noticed that the Chrome bug is marked as fixed and also checked our videos on Chrome Canary (their dev release browser) and have confirmed the latest version does not have the rotation issue. So now we just wait for stable Chrome release to have it. Cheers, Taylor

Hi Max I would like to confirm and ask a few things: Firstly I'd like to confirm the meta-data I sent to you is definitely corrupt. I'm unsure from just reading the rotation value, even though it looks very iffy, but I believe the display matrix to be incorrect since it should conform to this...

Hi Max Thank you for replying so quickly and creating a ticket to check the metadata. It seems like it is a Chrome bug as someone else has experienced the same problem and has reported it to Chrome: https://bugs.chromium.org/p/chromium/issues/detail?id=1313851&q=mp4&can=2 I've checked their...

We have just recently experienced a problem where the recorded videos are being played sideways on Chrome. The latest version of Chrome was released only 2 days ago and it has affected most of our recorded videos done through WCS. It seems unaffected by the device it was recorded on, as...

Hi Max Thank you. Enabling the webcallserver service fixed the issue and the service now automatically starts up with the server. I was using `install.sh -silent` for most of the deployments so I likely only used non-silent installation in the first deployment and forgot about it afterwards...

Hi Max After resolving the license issue I've been able to successfully deploy and test the media servers on the Google Cloud Platform. However I encountered another issue where the 'webcallserver' service doesn't start when I try starting back up the VM instance. When I use the Google Cloud...

Hi Max After following your advice, I checked the server logs and found these error logs regarding the license expiration: 00:21:57,651 ERROR MediaHandler - main publishStream exception com.flashphoner.server.license.manager.exception.LicensePeriodIsExpired at...