On Record Hook Script not triggering



We are having an issue with our media server where recorded webm videos are not triggering the on_record_hook script.

The codec priority in the sever is set to the default, favouring h264 over vp8 but we are aware that webm videos will on occasion come through which is why we originally tested out this case by changing the codec priority and testing with a webm video which worked.

However only recently we are getting the issue that on_record_hook script won't trigger for webm videos and we are unsure why it is happening now all of a sudden.

Any help or understanding as to why this is appearing and now would be greatly appreciated.


Staff member
Good day.
We cannot reproduce the issue on the latest build 5.2.1538. Please update, check and, if the issue still persists, provide SSH access to the server using this form