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WCS-3407 has been fixed in build 5.2.1141.

Hello, When WCS is being installed, there is the question: "Do you want to start WebCallServer at server startup?" The service is enabled, if 'yes' is selected. `systemctl status webcallserver` can be used to check if the service is enabled. For automatic startup at boot, enable the service if...

Reproduced this issue with Edge on Android: if the participant using Edge joins first, then when another participant joins that participant's video freezes when appears in Edge, or starts playing without audio (ticket WCS-3445 submitted). In Conference demo, there are Stop | Play buttons for...

Hello We will check it on our devices and report with our results.

1. Убедитесь, что в браузере включено аппаратное ускорение и используется кодек H.264. 2. Проверьте сколько ресурсов CPU и GPU потребляет браузер, когда 1) Только стримит 2) Только играет 3) И стримит и играет БОльшая часть ресурсов должна использоваться при энкодинге (т.е. при стриминге). Если...

Добрый день, подскажите пожалуйста, с какого из серверов (Origin или Edge), производится запись микшированного потока? Поскольку потоки не раздаются принудительно, а Edge сервер забирает определенный поток с Origin только по запросу пользователя из браузера или мобильного приложения, то без...

We checked the server. Seems like you have a bug in systemd. We changed the user to start webcallserver.sevice to root with the command /usr/local/FlashphonerWebCallServer/bin/webcallserver fix-service and commented the capabilities line in /etc/systemd/system/webcallserver.service: [Service]...

Hello, Please send your server access details using this form, we will check.

Hello, Please verify there is no WCS process running: ps aux | grep flashphoner If there is such process, kill it and then try to start WCS. If startup fails, try to start with stdout output to see the errors. We can check the server if you send the access details using this form.

Good day. Please clarify: do you use the official Docker image or building a custom one? Please also note thai official Docker image is build upon official Ubuntu 18.04 image which has no sudo command inside required to run WCS as non root user. So WCS may be launched inside container as root only.

Good day. The message TRANSCODER RESULT NULL means that the native decoder/encoder library (which is called from Java code to speed up decoding/encoding) returns null while decoding or encoding some video frame. This internal error does not affect translation quality and may be ignored. But the...

Please reproduce the issue in Video Conference example on your server. If this is not reproducing, please check the record option value in your code console.log(isRecord); If the issue is reproducing in Video Conference example, upgrade WCS to latest build 5.2.1140. If the issue still...

Good day. Please clarify: do you set record option when publishing a stream (like Stream Recording example)? session.createStream({ name: streamName, display: localVideo, record: true, ... }).publish(); Please check...

Yes.

Good day. The license key is issued specially for AWS EC2 in 2019 and to be billed by Amazon. So, don't care if streaming works.

This confirms the issue: WCS stops publishing session, because there is no video packets received in 60 seconds. So the problem is somewhere in chain: ClientPC - Filewall - L4 Switch - Coturn.

No, this is not probably related to client side. Pleaes reproduce the problem, collect a report as described here and send using this form

For WCS, Coturn is publisher in this case. The Stopped by publisher stop message means that Coturn stopped stream publishing. Seems like Coturn does not receive media traffic from client for some time before it stops publishing to WCS. Therefore, the problem is on client itself, on Firewall, or...

Do the following to check if media packets are passed to WCS server: 1. Enable client debug logging and start traffic dump collection on WCS as described on this page 2. Publish a stream from client PC using all the chain as you mentioned in this post 3 After 60 seconds, stop publishing 4. Stop...

Good day. You've changed L4 switch settings only. So it seems like the problem is in the switch setup. The text log you've prodided shows that only STUN packets go to Coturn Server periodically (this is normal behaviour), but sees like there is no video traffic on Coturn Server. We recommend to...