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Hi Max , Thanks for the detailed answer. I will look into your suggestion and respond. My bad on it but me and my partner were also testing this from our homes and tiny freezing was happening e.g seconds number would either move to next second too quickly or have a tiny freeze which is ok when...

Hi Max, Thanks for looking. Most of our viewers and publishers will be in US but we in UK. The test i did and sent in the email was myself publishing from UK but a viewing on a separate VM on azure in US. Is there any reason why it freezes for half a second or so and then skips as I mentioned...

Hi Max, Thank you for the suggestions. I have tried and applied them but that did not seem to have resolved the latency. I changed the constraints to below, in our use case we mostly need to share screen and reducing the frame rate is acceptable. Doing that has brought the latency down to 2...

Hi Max, Thanks for this fix. This has fixed the original issue of showing preview before the stream starts however, switching to screen does not work if you start the stream this way. You get the same error as I have described in another thread when clonedConstraints arn't the same as what was...

Thanks Max, that has helped and fixed the connection issue. I did the test again and this time managed to connect 500 real users onto the stream but the delay was over 20 seconds. It would start with 4-5 seconds and slowly would go over 20 seconds. We want to stream sub second for our users...

Hi, I have made those changes and added the ports onto the inbound rules for the AWS. See attached image Now I can't stream at all. After calling the createStream function I don't get any callbacks for publishing. I have also tested this in the demo app on our server and its also not working...

You are a star!! adding cd /usr/local/FlashphonerWebCallServer/bin before calling the sh fixed it. Thanks alot.

I would have thought that line is there if the file was located in the tmp/11 directory. I have moved the file into the bin to avoid any path issues and keys are also hard coded in the S3-AWS4-Upload.sh file. Please see capture1.png Also if I run the script manually in putty, file is copied...

Logs emails. Thanks for looking.

Yeah that was the first thing I did and found the mentioned thread. I got the idea to add sudo before the sudo ./S3-AWS4-Upload.sh $FILE_PATH but that didn't fix either. My S3-AWS4-Upload.sh is also localed in the bin folder which is same location as the hook

Hi, Is there anyway to check what could be reason for getting StreamStatus.Failed when a viewer tries to connect to the stream. This only happens when there are several users connect to it. If you retry it sometimes work and sometimes returns failed. There is no message passed back for the...

Hi, I am trying to copy the recorded files to an S3 bucket and its not working and I have not been able to figure out whats wrong with it. So far I have tried following: 1) I know my hook is getting called because I have a test script in it which copies the file in records folder with a new...

thats brilliant Max, I will test it. Wasn't expecting a solution that quick :D

Hi Max, Could please check why the constraints aren't the same when they are cloned? It seems thats the only problem with switch screens and if that can be added to the roadmap to fix in future versions.

Hi Max, Any recommendation to checks what server is doing meanwhile? I want to check what our server capacity is how many people are viewing and connected to the stream.

Hi, When I was using the trial version I had the option to see the monitoring tab but since upgrading to paid license and upgrading to 5.2.21 it does not seem to exists. Emailed the login details. Regards Azhar

I don't think its correct to suggest you have to close the stream and start again, you don't have to do that when you start the stream with camera and switch to screen and switch back to camera and then switch again to screen. Looking at the source code its clearly a bug. You suggestion to...

Hi, I am having following issues: 1) If you start the stream using camera and and switch to screen using the switchToScreen('screen') function, it works. If user decides to change and share a different screen, calling switchToScreen('screen') does not allow to pick another screen. 2) If you...

Thanks. That has fixed the issue.

Hi, We have been testing Trial server and all working good. We got your help in activating the 1080 (HD) streaming on that instance. I bought the license and followed the instructions to update the version to 5.2.21. That has all worked but seem to have lose the settings you made to make...