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Hello We've been setting up the WCS servers to sit behind a Load Balancer and Auto Scaling Group and found an issue when dealing with scaling down. We don't think it's solvable based on the requirements that we want, however we decided to post it here in case anyone has a solution. So with our...

Hello We've been following this article to setup the WCS servers on AWS behind a Load Balancer and enable Auto Scaling: AWS load balancer with auto scale quick setup Following the steps above we managed to successfully setup an Application Load Balancer and have AWS deploy 2 WCS servers under...

Hello We've been trying to install the latest WCS build 5.2.2013 onto our AWS platform but have been experiencing a few issues. Our process is to launch a new EC2 instance using the latest WCS image on AWS marketplace, currently at 5.2.1482, download and install the latest build onto the...

Hello We are having an issue with our media server where recorded webm videos are not triggering the on_record_hook script. The codec priority in the sever is set to the default, favouring h264 over vp8 but we are aware that webm videos will on occasion come through which is why we originally...

Hello We are trying to use the on_record_hook script to post-process our recorded streams with ffmpeg and then copy the processed videos to an S3 bucket. However we are getting an issue on the front end where the user completes the recording but is waiting a long time for the...

Hello I am trying to upgrade the WebCallServer on AWS to 5.2.1181, however testing on the demo's Stream Recording page I immediately get a 'Failed' status upon trying to start the streaming: (Redacted URL in textbox) We are doing the upgrade so that we get the fix for the display...

We have just recently experienced a problem where the recorded videos are being played sideways on Chrome. The latest version of Chrome was released only 2 days ago and it has affected most of our recorded videos done through WCS. It seems unaffected by the device it was recorded on, as...

Hello I've been following the Flashphoner document here with regards to deploying and testing a WCS on the Google Cloud Platform. Following the instructions in the document I managed to start up a WCS and log into it however when I tested the streaming functionality it returned with an instant...

Hello We've been testing and deploying the WCS to the Google Cloud Platform and I have a question about licensing. We currently use AWS to deploy EC2 instances of the WCS using the AMI provided by you in the AWS Marketplace...

Hi I am writing to understand the possible impacts that may happen as a result of sanctions against Russia. We are currently subscribed to the Flashphoner WCS on AWS Marketplace. Do you expect the web call servers running on AWS to be impacted if sanctions are applied at a larger scale? If...

Hello We have an issue were a number of users have been getting corrupted videos using the stream publishing but we are unable to figure out why or re-create it. We think one of the factors may be the OS - Browser, Windows 10 - Chrome, as they all have the same user agent, however when we...

Hello We're having trouble deploying the latest version of the WebCallServer (5.2.944) on AWS. When deploying a WebCallServer, we also mount Amazon's EFS to the records directory so that we can have multiple WebCallServers sharing the same network file system. However when deploying the...

Hello We've been testing concurrent streams on the media server to ensure it can handle enough, however when testing we've found that all of our streams didn't finish correctly. We had 16 concurrent streams recording to the server, which is our benchmark, but once the streams were called to...

Hi We've found an issue regarding iPhone Xs where, after doing a stream recording and playing it back, sometimes the video is frozen and is orientated differently to how it was recorded (audio stream continues to play). We would go to our hosted WCS Stream Recording demo page and record a...

Hi We've discovered an issue that seems exclusive to MacBook (Big Sur) Safari where the stream recording stops capturing video and audio after 8-10 seconds. Testing on the WCS Stream Recording demo page, we would do a recording of about 15 seconds. When playing back, the audio and video will...

Hello Max Regarding the Room API, is there a builtin way to disconnect/kick certain participants from a room (or even do it from the CLI over an SSH connection)? The current implementation I have is to use the ROOM_EVENT.MESSAGE to handle certain commands, like 'Disconnect' to remove a given...

Hello I've recently updated the WCS on AWS from 5.2.673 to 5.2.780 and found there was an issue with the command service webcallserver (start|stop|restart). Whenever I call it I get this instead of the usual stopping/starting messages: The workaround I have for this currently is to replace...

Hello I recently updated the WebCallServer to the latest Amazon version (5.2.629) and began testing the stream publishing. However when I finish the stream I get an error on the browser saying that the video file cannot be found. In the Stream Recording demo page on the media server it's quite...

Hello We have been experiencing an odd issue lately where some of the videos recorded are cut-off halfway through the video recording. For example, I started publishing a video stream and finished it 2 minutes afterwards but the video saved on the server was only 1 minute and 30 seconds long...

Hi I have recently been testing on the latest Flashphoner demo server and one issue that I noted was that when using an iPhone XS (Ver. 13.3.1) and using the 'Stream Recording' I wasn't able to play back the video. It would start up correctly, establish a connection and start publishing a...