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  1. Max

    Вопрос по оплате

    Здравствуйте. Письмо нашли. Сегодня ответим.
  2. Max

    Green flickering

    Good day. This may be due to bad client channel quality. Please try to use WebRTC over TCP to prevent packet loss: ice_tcp_transport=true
  3. Max

    Parsing error when collecting format prometheus stats

    Good day. The regression is already fixed in build 5.2.1982. Please update and check.
  4. Max

    How to turn off the bevel effect over the controls on the embed player

    Good day. Embed Player uses a standard HTML5 video controls. If you want to customize it, disable the standard controls function playStream(session) { let playWidth = 0; let platHeight = 0; let options = { name: streamName, display: remoteVideo, useControls...
  5. Max

    Abnormally large server_log file issue

    Good day. This is probably a network issues: RTCP feedback packets are failed to send to a publishing client. In this case, all the packets unsent are displayed in error log. We raised the ticket WCS-4141 to reduce the output.
  6. Max

    Проблемы с конвертацией из webm в mp4 и c сохранением записи стрима.

    Добрый день. В очередных логах мы видим NullPointerException в клиентских логах тех потоков, в републикации которых не было звука. К сожалению, ваши отчеты не содержат номера сборки и настроек сервера, поэтому мы воспроизвели проблему с настройками по умолчанию и создали тикет WCS-4139. Вы...
  7. Max

    WCS 5.2.1947

    Good day. Yes, GPU encoding using NVIDIA CUDA is already supported, but decoding is not. We're working on GPU decoding in ticket WCS-4074. If a stream is decoding by CPU and encoding by GPU, this lead to lack of performance due to a copying of a large byte arrays from system memory to GPU...
  8. Max

    API is not initialized

    Good day. The Flashphoner.init() method must be called once per one page (for example, on page loading). Then you don't need to reinit WebSDK again.
  9. Max

    Version not available on update

    Since build 5.2.1981 it is possible to set a maximum timeout in seconds for update checking and downloading operations (10 seconds by default) sudo ./webcallserver check_update --update-timeout 10 sudo ./webcallserver update --update-timeout 10
  10. Max

    ERROR Error: Flashphoner API is not initialized

    We can't reproduce this on our demo server: Publishing WebRTC stream to demo server (Win 11, Chome 124) Playing WebRTC stream in MacOS Safari 17.5 Please also note that this error raises from your custom code, not from Player example code.
  11. Max

    ERROR Error: Flashphoner API is not initialized

    All the HLS Player minimal examples does not support automatic playback because they are examples only. You should write a custom player code based on an example code to implement autoplay.
  12. Max

    invoke method call for client

    Данная страница более недоступна. Список версий и Release notes доступны на этой странице. Кроме того, обновлять вресию можно при помощи команды cd /usr/local/FlashphonerWebCallServer/bin sudo ./webcallserver update См здесь: Проверка обновлений
  13. Max

    ERROR Error: Flashphoner API is not initialized

    Is the issue reproducing in Player example from WCS web admin interface on the server? Perhaps you have not included a VideoJS library. The VideoJS player minimal example shows how to load dynamically VideoJS 7 or 8 library. Please take a look at source code.
  14. Max

    ERROR Error: Flashphoner API is not initialized

    Please clarify: - What WCS build do you use? - What player example do you use to play: HLS.JS Player minimal, VideoJS Player minimal? - Steps to reproduce a problem from publishing a stream to playing it. There is no autoplay option for HLS playback, you should just get an HLS stream URL and...
  15. Max

    Need help how to play WSS stream

    Good day. Seems like the server you've provided is no a WebCallServer instance. WCS uses is own websocket signaling, and the server doe not support it. You can play the stream via WCS using RTSP or RTMP protocol.
  16. Max

    DigiEye's streams cant be played

    We're testing the fix. Perhaps it will be released next week. Please be patient.
  17. Max

    Проблемы с конвертацией из webm в mp4 и c сохранением записи стрима.

    Добрый день. В очередных логах мы видим, что для всех потоков, которые не записались, в серверном логе не было сообщений о получении ключевого фрейма и создании файла записи. При этом поток 190499-150046_6E72F232-92E0-4827-BBAD-EA62E4606F4B был остановлен через 8 секунд после начала публикации...
  18. Max

    DigiEye's streams cant be played

    We reproduced the issue playing the stream from the dump provided and raised the ticket WCS-4129, We'll let you know about progress here.
  19. Max

    invoke method call for client

    Добрый день. Нужен полный отчет с логами и настройками сервера: Сбор отладочных логов при помощи скрипта report.sh. Пришлите его через эту форму.
  20. Max

    How to remove and reinsert audio during video transmission (mute X)

    WebSDK does not support track adding or removing. Perhaps we will support it in the next major version, but it is not a priority task and will take a long, long time to release.
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