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Hello. We found that video looks stretched when stream published aspect ratio do not match played one. For example, if you publish a video with resolution 320x240 (aspect ratio 4:3) and then play it on iPhone 7 with 1334x750 (16:9), the video will look stretched in fullscreen mode. So we...

Hello. Please send us configuration of your servers and, if possible, provide us SSH access to your servers to support@flashphoner.com, we will check.

Check if media ports are not blocked on the problem computer, not on the server. You should also collect traffic dump on this computer using Wireshark and collect the server logs as described here, then send it all to support@flashphoner.com, we will check.

Good day. Please check if media ports is not blocked between second computer and server. Ports can be checked as described here for example. As for Ad Blocker tools, they usually disable JavaScript execution in clents' browser, and block scripts and other content downloading. So, in some...

Hello. Please set the following parameter in flashphoner.properties file rtp_activity_detecting=false,60 Seems like your RTMP stream source periodically stops sending media data, and WCS closes connection by RTP activity timer. But, if you disable this timer, and your RTMP stream source will...

Hello. Check if your RTSP stream played in Player example (https://yourserver:8888/client2/examples/demo/streaming/player/player.html). Check also if the stream played in VLC player. If stream is not played in both cases, it means a problem with your IP camera. If stream is played in VLC but is...

Это означает, что Вы открываете страницу приложения HLS Player minimal по HTTP. Если Вы попытаетесь установить HTTPS/WSS соединение со страницы, открытой по небезопасному протоколу, это работать не будет. Предоставьте, пожалуйста, ссылку на Ваш RTSP поток для тестирования, а также SSH доступы к...

Try to configure notifyStreamStatusEvent with clientExclude:"name" This should exclude name field from notifyStreamStatusEvent websocket frame. "restClientConfig":{ "publishStream":{ "restExclude":"", "clientExclude":"", "restOnError":"LOG", "restPolicy":"OVERWRITE"...

RTP traffic can be stopped by blocking UDP ports used for media data transferring. In this case, traffic will not flow, so RTP activity timer will not work, and error massage will be like "Failed by ICE timeout". You should setup your antivirus or firewall to open the ports used by WCS (listed...

Hello. You should set hostname to those options: cdn_ip=hostname cdn_point_of_entry=hostname and set this option to true cdn_nodes_resolve_ip=true All the host names should be resolvable from any CDN node. Then, WCS will display host names in show cdn-nodes and show cdn-routes commands

Hello. Check server log files on the moment when stream playback stops. Usually, some IP cameras or another stream sources can stop transferring media data or stop responding on keep alive requests. If you experiencing any problems with logs analysis, collect debud logs as described here and...

Hello. Your second screenshot shows that stream is not published with message "Failed by ICE keep alive". Please check if media ports (media_port_from, media_port_to) is not blocked, so UDP ports blocking is the most reason for this failure. If you make shure that no ports are blocked, collect...

Hello. By default, RTP session will be closed if there is no media traffic in 60 seconds period. So you can turn RTP activity timer off by changing this setting to false: rtp_activity_detecting=false,60

На AWS есть Security Gropus Там обычно прописаны все доступные порты. В этих группах должны быть открыты UDP порты, которые выделены для WebRTC в конфиге WCS_HOME/conf/flashphoner.properties Сначала можно попробовать открыть все UDP порты. Или более подробно изучить как рбаотает NAT на AWS...

Особых настроек для работы с HLS не требуется https://docs.flashphoner.com/pages/viewpage.action?pageId=1049032 На вашей версии сервера HLS работает в демо? Попробуйте установить последнюю версию 3633 и проверить с ней: https://docs.flashphoner.com/display/WCS5EN/Release+notes Должно работать из...

Hello It seems WebRTC adapter script is included in flashphoner-no-webrtc.js We will recheck SDK build process. You can also build Web SDK from source codes yourself https://docs.flashphoner.com/display/WCS5EN/Building+JavaScript+API+from+sources So you can try completely exclude unwanted...

Hello As you can see from docs: https://docs.flashphoner.com/display/WCS5EN/restClientConfig+object+description You have to pass restClientConfig field in 200 OK on /connect "restClientConfig": { "publishStream": { "restExclude":""...

Hello Glad it works for you. It would be enough to purchase a monthly subscription from here https://flashphoner.com/simple-license

Good day. If you cannot import an SSL certificate using the web interface, you can use the keytool instead as described here.

Hello, The article describes how to configure static CDN 1.0 based on load balancer function. We recommend you to use dynamic CDN 2.0 which allows to configure and manage CDN servers more flexibly. And yes, it supports any number of origins. CDN 2.0 is described in details in this doc.