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Hi, As per the document page Requirements and prerequisites - It is saying that Supported Linux distribution packages¶ Any distribution package will do: CentOS, Debian, Ubuntu, RedHat, Fedora. Today, server is tested to be compatible with the following distribution packages: CentOS 7.6...

Hi I am facing a publishing connectivity issue while trying to configure the WCS in my environment Please see the attached picture of publish fail while trying the video chat example, tcp is established, but publish fails... we have opened all the ports with ANY ANY setting on the network...

Hi there we are trying to move the mixer recording files which are created by WCS at /usr/local/FlashphonerWebCallServer-5.2.2283/records/ location, however we have noticed that WCS is taking long time to create the final mp4 file from the temporary file at that location, it there any way to...

Hi our client wants to shift the WCS server on another machine, they are using a proxy for internet connectivity, please provide assistance and steps for the above process. Thanks AB

Hi, our customer wants to know that what new version is tested and supported for WCS for CentOS? CentOS Stream 9? or any other? Thnx Arif

Hi there we have received few Vulnerabilities at customer site running WCS on CentOS with Ngix webserver as proxy, we appreciate if kindly assist on how to fix them thnx AB

Hi the customer is saying that this version of jquery is obsolete, please assist if we can remove or upgrade it with the new version /usr/local/FlashphonerWebCallServer-5.2.2055/web/js/jquery-1.12.4.js Thnx Arif

Hi As you maybe aware that CentOS 7 is out dated now, the customer wants to shift the WCS to CentOS 9, pls confirm if it is supported? THnx AB

Hi there I have done a fresh installation of webcallserver but unable to start the service, getting the following error... kindly assist [root@localhost FlashphonerWebCallServer-5.2.2042]# service webcallserver start Redirecting to /bin/systemctl start webcallserver.service Job for...

Hi there, Our customer has complaint that their WCS mixer recording function is having issues, although the connectivity used by video-chat API for both parties in video call is working ok, but the mixer recording gets issues in like one side video, video jerks, voice breaking etc in the...

Hi there Our client which is a financial institute asked for a possibility to install an encrypted SSL on their WCS Server.. we have tried to do the same but got an error, kindly assist us on how to implement that to get this security vulnerablity addressed, or any other option to make the...

Hi there We are facing an issue in our mixer recording where connectig 2 video calls using the room API. Suddenly the mixer stops the recording in back end maybe due to bandwidth degradation and do not resume but the call continues with both video users. Is there any way to continue the mixer...

Hi there The customer (a financial institute) wants to use Encrypted SSL certificate files for WCS, but when we try to upload this file it gives an error, however the unencrypted SSL file works OK, kindly let us know what's the process and how to upload the Encrypted SSL certificate file...

Hi there We want to disable the WCS http 8081 access, kindly assist how to do it? Thnx AB

Hi there We are facing an issue while starting WCS service, the log shows the following error, kindly assist ... Let us know if you need the complete logs... share link [2023-08-05 00:04:22] INFO checkJavaOptions - Checking JVM options openjdk version "1.8.0_372" OpenJDK Runtime Environment...

Hi there, we are using video chat API with mixer based recording functionality, however we have faced an issue with one recording that only one party appeared in the video recording while the video chat was done successfully with 2 parties, please see the attached log file and assist that why...

Hi there, Our customer suddenly facing problems in mixer recording functionality, we have even upgraded the WCS to the new release v.2.0.225-5.2.1466-d00e431de887895576796b78d156de886608eab2 but still the recordings are not saved... we are using the video-chat API and auto mixer recording...

Hi there is it possible to change logs path in Flash Phoner Configuration file. Thnx

Hi we have added a space and mounted a new folder on our WCS server now we would like to record the mixer recording video files (MP4) at other location, for this we have defined a parameter record_folder = /newdir in the config file, but it is not taking effect even we have restarted the...

Hi there Is there any method available to check if the recording is not being done by mixer due to Recording space not available on server drive? We are using video chat API with auto mixer based recording enabled, but when the recording space gets full our application does not know about...