Unable to start web call server with fresh install

[Arif Butt]

Hi there

I have done a fresh installation of webcallserver but unable to start the service, getting the following error... kindly assist

[root@localhost FlashphonerWebCallServer-5.2.2042]# service webcallserver start
Redirecting to /bin/systemctl start webcallserver.service
Job for webcallserver.service failed because the control process exited with error code. See "systemctl status webcallserver.service" and "journalctl -xe" for d etails.

[root@localhost FlashphonerWebCallServer-5.2.2042]# service webcallserver status -l
Redirecting to /bin/systemctl status -l webcallserver.service
● webcallserver.service - Flashphoner WebCallServer
Loaded: loaded (/etc/systemd/system/webcallserver.service; enabled; vendor preset: disabled)
Active: activating (auto-restart) (Result: exit-code) since Thu 2024-08-08 07 :10:50 EDT; 2s ago
Process: 7552 ExecStart=/bin/bash webcallserver start (code=exited, status=1/FAILURE)
Main PID: 3155 (code=exited, status=1/FAILURE)

Aug 08 07:10:50 localhost.localdomain systemd[1]: Failed to start Flashphoner WebCallServer.
Aug 08 07:10:50 localhost.localdomain systemd[1]: Unit webcallserver.service entered failed state.
Aug 08 07:10:50 localhost.localdomain systemd[1]: webcallserver.service failed.

[root@localhost FlashphonerWebCallServer-5.2.2042]# java -version
openjdk version "1.8.0_402"
OpenJDK Runtime Environment (build 1.8.0_402-b06)
OpenJDK 64-Bit Server VM (build 25.402-b06, mixed mode)


Thnx
AB

 

[Max]

Hello.

Please use the command to get more details about service failure:

journalctl -xe

Try to fix a file write permissions

cd /usr/local/FlashphonerWebCallServer/bin
sudo ./webcallserver set-permissions

Also try to detect IP addresses manually

cd /usr/local/FlashphonerWebCallServer/bin
sudo ./webcallserver set-ip

If this does not help and service still does not start, try to start in standalone mode and check for any errors on the console

cd /usr/local/FlashphonerWebCallServer/bin
sudo ./webcallserver start standalone

Press CTRL+C to stop

 

[Arif Butt]

Hi there

this is the output of:

[root@localhost bin]# sudo ./webcallserver set-permissions
Permissions are set, please restart WCS

[root@localhost bin]# sudo ./webcallserver set-ip
IP adresses are already set, re-configure them? [yes/no] yes
We have found these IP on your server

External IP Local IPs
110.39.43.242 192.168.0.223

Is your server located in your LAN? [yes/no] yes
Thanks. We have configured:

ip = 192.168.0.223
ip_local = 192.168.0.223


Press any key to continue...
IP addresses are set, please restart WCS to apply

Service Start Failed

[root@localhost bin]# journalctl -xe
--
-- The start-up result is done.
Aug 09 06:32:08 localhost.localdomain sudo[1254]: pam_unix(sudo:session): session opened for user flashphoner by (uid
Aug 09 06:32:08 localhost.localdomain sudo[1254]: pam_unix(sudo:session): session closed for user flashphoner
Aug 09 06:32:08 localhost.localdomain systemd[1]: Removed slice User Slice of flashphoner.
-- Subject: Unit user-995.slice has finished shutting down
-- Defined-By: systemd
-- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel
--
-- Unit user-995.slice has finished shutting down.
Aug 09 06:32:08 localhost.localdomain bash[30763]: ERROR: FlashphonerWebCallServer cannot be started from user flashp
Aug 09 06:32:08 localhost.localdomain bash[30763]: [FAILED]
Aug 09 06:32:08 localhost.localdomain systemd[1]: webcallserver.service: control process exited, code=exited status=1
Aug 09 06:32:08 localhost.localdomain systemd[1]: Failed to start Flashphoner WebCallServer.
-- Subject: Unit webcallserver.service has failed
-- Defined-By: systemd
-- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel
--
-- Unit webcallserver.service has failed.
--
-- The result is failed.
Aug 09 06:32:08 localhost.localdomain systemd[1]: Unit webcallserver.service entered failed state.
Aug 09 06:32:08 localhost.localdomain systemd[1]: webcallserver.service failed.
lines 4133-4155/4155 (END)

[root@localhost bin]# sudo ./webcallserver set-permissions
Permissions are set, please restart WCS
[root@localhost bin]# ^C
[root@localhost bin]# sudo ./webcallserver start standalone
FlashphonerWebCallServer-5.2.2042: starting

######### Start standalone mode #########

ERROR: FlashphonerWebCallServer cannot be started from user flashphoner, please fix the permissions to the folders or run 'webcallserver set-permissions'!
[root@localhost bin]# [FAILED]

=======================

sudo ./webcallserver set-permissions already executed but did not help

Kindly assist

Thanx
AB

 

[Max]

Hello

Try to set permissions immediately before launch
sudo ./webcallserver set-permissions
sudo ./webcallserver start

 

[Max]

Please also check the log file /usr/local/FlashphonerWebCallServer/logs/startup.log when start fails. It should display what file permissions are wrong.

 

[Arif Butt]

Here is the entry when I checked the log file /usr/local/FlashphonerWebCallServer/logs/startup.log when start fails:

Pls assist.

[2024-08-12 11:50:24] ERROR startServer - FlashphonerWebCallServer cannot be started from user flashphoner, please fix the permissions to the folders or run 'webcallserver set-permissions'!
[2024-08-12 11:50:47] INFO checkObjectPermissions - Skip excluded folder: /usr/local/FlashphonerWebCallServer/client
[2024-08-12 11:50:47] INFO checkObjectPermissions - Skip excluded folder: /usr/local/FlashphonerWebCallServer/client2
[2024-08-12 11:50:57] ERROR checkObjectPermissions - /usr/local/FlashphonerWebCallServer/server/lib/so/libvpx.so.6.2/ is not writable by flashphoner
[2024-08-12 11:50:57] ERROR startServer - FlashphonerWebCallServer cannot be started from user flashphoner, please fix the permissions to the folders or run 'webcallserver set-permissions'!
[2024-08-12 11:51:19] INFO checkObjectPermissions - Skip excluded folder: /usr/local/FlashphonerWebCallServer/client
[2024-08-12 11:51:19] INFO checkObjectPermissions - Skip excluded folder: /usr/local/FlashphonerWebCallServer/client2
[2024-08-12 11:51:29] ERROR checkObjectPermissions - /usr/local/FlashphonerWebCallServer/server/lib/so/libvpx.so.6.2/ is not writable by flashphoner
[2024-08-12 11:51:29] ERROR startServer - FlashphonerWebCallServer cannot be started from user flashphoner, please fix the permissions to the folders or run 'webcallserver set-permissions'!
[2024-08-12 11:51:52] INFO checkObjectPermissions - Skip excluded folder: /usr/local/FlashphonerWebCallServer/client
[2024-08-12 11:51:52] INFO checkObjectPermissions - Skip excluded folder: /usr/local/FlashphonerWebCallServer/client2
[2024-08-12 11:52:03] ERROR checkObjectPermissions - /usr/local/FlashphonerWebCallServer/server/lib/so/libvpx.so.6.2/ is not writable by flashphoner
[2024-08-12 11:52:03] ERROR startServer - FlashphonerWebCallServer cannot be started from user flashphoner, please fix the permissions to the folders or run 'webcallserver set-permissions'!

 

[Max]

Try

sudo chmod -R 775 /usr/local/FlashphonerWebCallServer/lib

Or

sudo chown -R flashphoner:flashphoner /usr/local/FlashphonerWebCallServer/lib

 

[Max]

Please do

tree /usr/local/FlashphonerWebCallServer/lib/so

And paste or attach output here.

 

[Arif Butt]

Hi, pls see the outputs:

[root@localhost logs]# sudo chmod 755 /usr/local/FlashphonerWebCallServer/server/lib/so/

[root@localhost bin]# sudo ./webcallserver start
FlashphonerWebCallServer-5.2.2042: starting
ERROR: FlashphonerWebCallServer cannot be started from user flashphoner, please fix the permissions to the folders or run 'webcallserver set-permissions'!
[root@localhost bin]# [FAILED]
[root@localhost bin]#
[root@localhost bin]#
[root@localhost bin]# sudo chmod -R 775 /usr/local/FlashphonerWebCallServer/lib
[root@localhost bin]# sudo ./webcallserver start
FlashphonerWebCallServer-5.2.2042: starting
ERROR: FlashphonerWebCallServer cannot be started from user flashphoner, please fix the permissions to the folders or run 'webcallserver set-permissions'!
[root@localhost bin]# [FAILED]
[root@localhost bin]#
[root@localhost bin]# sudo chown -R flashphoner:flashphoner /usr/local/FlashphonerWebCallServer/lib
[root@localhost bin]# sudo ./webcallserver start FlashphonerWebCallServer-5.2.2042: starting
ERROR: FlashphonerWebCallServer cannot be started from user flashphoner, please fix the permissions to the folders or run 'webcallserver set-permissions'!
[root@localhost bin]# [FAILED]


====================

[root@localhost ~]# tree /usr/local/FlashphonerWebCallServer/lib/so
/usr/local/FlashphonerWebCallServer/lib/so
├── libavcodec.so -> libavcodec.so.58.54.100
├── libavcodec.so.58 -> libavcodec.so.58.54.100
├── libavcodec.so.58.54.100
├── libavdevice.so -> libavdevice.so.58.8.100
├── libavdevice.so.58 -> libavdevice.so.58.8.100
├── libavdevice.so.58.8.100
├── libavfilter.so -> libavfilter.so.7.57.100
├── libavfilter.so.7 -> libavfilter.so.7.57.100
├── libavfilter.so.7.57.100
├── libavformat.so -> libavformat.so.58.29.100
├── libavformat.so.58 -> libavformat.so.58.29.100
├── libavformat.so.58.29.100
├── libavutil.so -> libavutil.so.56.31.100
├── libavutil.so.56 -> libavutil.so.56.31.100
├── libavutil.so.56.31.100
├── libbcg729.so -> libbcg729.so.0.0.0
├── libbcg729.so.0 -> libbcg729.so.0.0.0
├── libbcg729.so.0.0.0
├── libbuffer_provider.so
├── libcanvas.so
├── libcrypto.so.10
├── libcuda_wrapper.so
├── libfdk-aac.so -> libfdk-aac.so.2.0.0
├── libfdk-aac.so.2 -> libfdk-aac.so.2.0.0
├── libfdk-aac.so.2.0.0
├── libff_decoder.so
├── libff_encoder.so
├── libfpaj.so
├── libfpfaj.so
├── libfpgj.so
├── libfpgj.so2
├── libfpohd.so
├── libfpohe.so
├── libfpoj.so
├── libfpow.so
├── libfprj.so
├── libfpsj.so
├── libg722codec.so
├── libjni_decoder.so
├── libjni_encoder.so
├── libjpcap.so
├── libkvazaar.so -> libkvazaar.so.7.2.0
├── libkvazaar.so.7 -> libkvazaar.so.7.2.0
├── libkvazaar.so.7.2.0
├── libkvz_wrapper.so
├── libmutex_provider.so
├── libogg.so -> libogg.so.0.8.3
├── libogg.so.0 -> libogg.so.0.8.3
├── libogg.so.0.8.3
├── libopenh264_decoder.so
├── libopenh264_encoder.so
├── libopenh264.so -> libopenh264.so.2.1.0
├── libopenh264.so.2.1.0
├── libopenh264.so.6 -> libopenh264.so.2.1.0
├── libopus.so -> libopus.so.0.5.0
├── libopus.so.0 -> libopus.so.0.5.0
├── libopus.so.0.5.0
├── libpostproc.so -> libpostproc.so.55.5.100
├── libpostproc.so.55 -> libpostproc.so.55.5.100
├── libpostproc.so.55.5.100
├── libscaler.so
├── libsigar-amd64-linux.so
├── libsigar-x86-linux.so
├── libskija.so
├── libspeexdsp.so -> libspeexdsp.so.1.5.0
├── libspeexdsp.so.1 -> libspeexdsp.so.1.5.0
├── libspeexdsp.so.1.5.0
├── libspeex.so -> libspeex.so.1.5.0
├── libspeex.so.1 -> libspeex.so.1.5.0
├── libspeex.so.1.5.0
├── libsrt.so -> libsrt.so.1.4.3
├── libsrt.so.1.4 -> libsrt.so.1.4.3
├── libsrt.so.1.4.3
├── libsrt_wrapper.so
├── libssl.so.10
├── libs.version
├── libswresample.so -> libswresample.so.3.5.100
├── libswresample.so.3 -> libswresample.so.3.5.100
├── libswresample.so.3.5.100
├── libswscale.so -> libswscale.so.5.5.100
├── libswscale.so.5 -> libswscale.so.5.5.100
├── libswscale.so.5.5.100
├── libvorbisenc.so -> libvorbisenc.so.2.0.11
├── libvorbisenc.so.2 -> libvorbisenc.so.2.0.11
├── libvorbisenc.so.2.0.11
├── libvorbisfile.so -> libvorbisfile.so.3.3.7
├── libvorbisfile.so.3 -> libvorbisfile.so.3.3.7
├── libvorbisfile.so.3.3.7
├── libvorbis.so -> libvorbis.so.0.4.8
├── libvorbis.so.0 -> libvorbis.so.0.4.8
├── libvorbis.so.0.4.8
├── libvpx.so -> libvpx.so.6.2.0
├── libvpx.so.6 -> libvpx.so.6.2.0
├── libvpx.so.6.2 -> libvpx.so.6.2.0
├── libvpx.so.6.2.0
├── libx264_encoder.so
└── libyuvscaler.so

0 directories, 97 files
[root@localhost ~]#

Pls assist

 

[Max]

Hello

As per your report

[2024-08-12 11:50:57] ERROR checkObjectPermissions - /usr/local/FlashphonerWebCallServer/server/lib/so/libvpx.so.6.2/ is not writable by flashphoner

This path seems wrong /usr/local/FlashphonerWebCallServer/server
There is no such path inside of normal server installation.

Please do

cd /usr/local/FlashphonerWebCallServer/bin
sudo ./uninstall.sh

Make sure folder is empty or does not exist /usr/local/FlashphonerWebCallServer

Install again

sudo ./install.sh

 

[Arif Butt]

HI there

I have removed the old installation and perform the new installation, but when starting service I am getting this error

New main PID 4434 does not belong to service, and PID file is not owned by root. Refusing.

Kindly suggest

AB

 

[Arif Butt]

[root@localhost ~]# systemctl status webcallserver -l
● webcallserver.service - Flashphoner WebCallServer
Loaded: loaded (/etc/systemd/system/webcallserver.service; enabled; vendor pr eset: disabled)
Active: failed (Result: exit-code) since Thu 2024-08-15 08:58:32 EDT; 6min ag o
Process: 1072 ExecStart=/bin/bash webcallserver start (code=exited, status=1/F AILURE)
Main PID: 1072 (code=exited, status=1/FAILURE)

Aug 15 08:58:29 localhost.localdomain sudo[2477]: root : TTY=unknown ; PWD=/ usr/local/FlashphonerWebCallServer-5.2.1466/bin ; USER=flashphoner ; COMMAND=/bi n/echo -e [2024-08-15 08:58:28] INFO isServerHealthy - Server health check respo nse code:
Aug 15 08:58:30 localhost.localdomain sudo[2502]: root : TTY=unknown ; PWD=/ usr/local/FlashphonerWebCallServer-5.2.1466/bin ; USER=flashphoner ; COMMAND=/bi n/echo -e [2024-08-15 08:58:30] INFO isServerHealthy - Server health check respo nse code:
Aug 15 08:58:31 localhost.localdomain sudo[2531]: root : TTY=unknown ; PWD=/ usr/local/FlashphonerWebCallServer-5.2.1466/bin ; USER=flashphoner ; COMMAND=/bi n/echo -e [2024-08-15 08:58:31] INFO isServerHealthy - Server health check respo nse code:
Aug 15 08:58:32 localhost.localdomain bash[1072]: ERROR: FlashphonerWebCallServe r started, but is not healthy, please try to restart
Aug 15 08:58:32 localhost.localdomain sudo[2549]: root : TTY=unknown ; PWD=/ usr/local/FlashphonerWebCallServer-5.2.1466/bin ; USER=flashphoner ; COMMAND=/bi n/echo -e [2024-08-15 08:58:32] ERROR start - FlashphonerWebCallServer started, but is not healthy, please try to restart
Aug 15 08:58:32 localhost.localdomain bash[1072]: [FAILED]
Aug 15 08:58:32 localhost.localdomain systemd[1]: Refusing to accept PID outside of service control group, acquired through unsafe symlink chain: /usr/local/Fla shphonerWebCallServer/bin/FlashphonerMainWebCallServer.pid
Aug 15 08:58:32 localhost.localdomain systemd[1]: webcallserver.service: main pr ocess exited, code=exited, status=1/FAILURE
Aug 15 08:58:32 localhost.localdomain systemd[1]: Unit webcallserver.service ent ered failed state.
Aug 15 08:58:32 localhost.localdomain systemd[1]: webcallserver.service failed.
[root@localhost ~]#

 

[Max]

New main PID 4434 does not belong to service, and PID file is not owned by root. Refusing.

This is a message from systemd about the file where process pid is stored. Please update to the latest WCS build 5.2.2055 where the issue is fixed.

 

[Arif Butt]

Finally it started... thanks

openjdk version "1.8.0_402"
OpenJDK Runtime Environment (build 1.8.0_402-b06)
OpenJDK 64-Bit Server VM (build 25.402-b06, mixed mode)
[2024-08-19 06:23:44] INFO startWithSudo - Starting FlashphonerWebCallServer-5.2.2055-dcf930f136fb272d5ef7950e300dfa51c58c94c5 as user flashphoner on centos 7
[2024-08-19 06:23:46] INFO waitForHealth - Will wait for server response at least 10 seconds
[2024-08-19 06:23:46] INFO isServerHealthy - Server health check URL http://localhost:8081/health-check response code: 000
[2024-08-19 06:23:47] INFO start - FlashphonerWebCallServer started, pid 23920