4K streaming, stop in 5 seconds

[Nobuyasu Tanaka]

Xsplit uses RTMP to push 4K video to WCS. WCS is linked to a web server and implements a custom player. The playback test is done on one PC and two Android devices, but one or two stops in about 5 seconds. How can I make this playback play for a long time?

Connection diagram：
https://www.dropbox.com/s/61zws6laxpquodn/RTMP-WCS-WSS.pdf?dl=0

 

[Max]

Good day.
Please tell us which version of WCS are you using?
We are trying to reproduce your case and let you know about the results.

 

[Nobuyasu Tanaka]

Dear Support.
The version you are using.
FlashphonerWebCallServer-5.2.302

 

[Max]

Good day.
We tested your case with WCS 5.2.302. Works for us.
Please try switch KeepAlive off for RTMP on the server using the following parameter in flashphoner.properties file:

keep_alive.enabled = websocket, rtmfp

And then restart WCS:

{WCS home}/bin/webcallserver restart

If it doesn’t help, please collect a report as described here (you can collect logs using script), including browser version and browser console messages, and send to support@flashphoner.com, we will check.

 

[Nobuyasu Tanaka]

Dear Support
Tested with keep_alive.enabled = websocket, rtmfp set. The situation does not change much. Upload the log.

 

[Max]

Good day.
Unfortunately, we did not receive your logs by email.
If it's possible please provide us SSH access to your server to support@flashphoner.com. We will check.

 

[Nobuyasu Tanaka]

We sent log when we tested.
When it stops in about 5 seconds.

 

[Max]

Good day.
If you are testing another source (not 4k) problem persist?

We also see in log, possible mismatch IP address.
Check in your flashphoner.properties file as looks ip_local:

ip_local=x.x.x.x

compare in according your ifconfig.

Besides that, please for test try using TCP. Is enabled with the following parameter in flashphoner.properties file:

ice_tcp_transport_force=true

and restart WCS.

If this does not help, also please send your flashphoner.properties settings file to support@flashphoner.com.