Change session disconnection sensitivity


we get many complaints recently about session disconnections.
Is there a way to lower the threshold - so session will not disconnect with every small lag ?


Staff member
Please collect according to this instruction and send, using this form, the logs of your WCS server for analysis.

Logs better to collect at a time when customers are experiencing connection issues.
If possible, before sending, please match the IP addresses of affected clients with the information in the SDR and CONNDR logs and tell us this information so that we know where to look.

In order for us to correctly perform the diagnosis, please tell us under what conditions and actions does the problem appear.
What exactly do you mean by "disconnecting sessions". Streaming media sessions or Websocket connections? Do you have short sessions (less than 10 seconds) in your case?
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